Community Manager
Community Manager
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‎01-03-2018 07:11 AM

Happy 2018! At the ServiceMax Community team, we are pleased to welcome the new year with a new look, new projects on the horizon, and renewed enthusiasm to host our fantastic, engaged community members.  If you've logged in since December 4th, you won't have missed our new look: we're donning GE blues and are pleased with the new set up here in the community.

In 2018 we want to make more adjustments, add more spaces, enable more members to join, and do what we can to make this community an open, useful, and enjoyable platform for your continued collaboration and support.  Openness, Transparency, Ease of Use, and Valuable Content are some of our 2018 community tenets.

As we begin January, I got to thinking about resolutions. If you are anything like me, you may find the slew of resolution-related 'news' and blogs exhausting and not terribly interesting - a bit like when holiday decorations emerge the day after Halloween here in the US. It can feel a bit gimmicky.

At the same time, this time of year provides a great reminder to reflect on the previous year's projects.  I recently underwent a week-long planning session that included reporting data, a refresher on the last year's goals, highlights, gaps, errors, and lessons learned. This collaborative session let our team reflect and then spend a solid chunk of time looking at the next 12 months and beyond. It was hugely beneficial and probably the least gimmicky way to think about future planning. It's hard to carve out time to step back and plan strategically. How often do you get the chance?

With the spirit of an empowering future planning as well as our new guiding principles, I took another look at New Year's Resolutions.

This article points out that people historically don't do well with New Year's resolutions: Tips for a successful New Year’s resolution | The Huffington Post says about 100 million Americans make resolutions every year, but only 45 percent follow through with them. That's a pretty big drop off rate and they offer a few tips to keep up with your resolution. One tip suggests that instead of setting a New Year’s resolution for an entire year, you should break it up into smaller segments, like monthly goals.

Neil Pasricha has even more dire statistics on resolution achievements in his article in the Toronto Star. He cited the University of Scranton, who showed that only 8 per cent of people actually maintain their New Year’s resolutions and US News reports that 80 per cent of all resolutions end up being dropped by February. Pasricha's article is all about setting up personal dashboards instead of traditional resolutions. His dashboard setup is compelling in it's simplicity, it reminder me of some of the illustrations from The One Thing by Gary Keller. Pasricha's color coded achievement matrix is also based on monthly goals and measures, and this reflects our direction for the ServiceMax Community as well.

We are embarking on a new program of Monthly Community Goals for 2018. We think this will be a great way to stay on track with the top things we want to deliver on this platform, taking time to try something new and innovative, incorporate feedback from our top members, and have a bit more fun, not to mention rewarding collaborative members who help others and share knowledge with more badges and points. Stay tuned for details on the first goal, later this week. And give us some input on what you want to see!

  • What kind of things would you like to see more of in 2018?
  • Who do you want to meet or connect with more?
  • How should we foster more helpful collaboration?
  • If you could get one thing out of your collaboration with other ServiceMax customers this year, what would it be?
About the Author
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.