An Exciting New Chapter for ServiceMax

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As you may have seen in the press or on social media, we are thrilled to announce that today GE Digital announced that they have signed a definitive agreement to acquire ServiceMax.

Together with GE Digital, we will accelerate productivity outcomes for industry by combining our field service platform and mobile applications with GE’s Predix IoT platform.  We are incredibly excited about this transaction as it combines the strength of GE’s deep domain expertise and advanced industrial portfolio with ServiceMax’s field service automation expertise.

servicemax GE.png​Importantly, ServiceMax and GE Digital share a common vision based on the power of service and the ability for manufacturers to drive an outcomes-based business model.

With this new alignment of ServiceMax domain expertise and GE’s advanced industrial portfolio, we will accelerate the co-development of products, tools and “killer apps” for service operations that will maximize efficiency and productivity gains.

Our vision over the last nine years has never wavered.  We’ve armed technicians with the solutions, tools and resources they needed to deliver the best outcomes for their customers and elevate the field service industry. With that in mind, we’ve grown a company that has a passion for field service, a deep domain expertise and a product that delivers significant value to our customers. Please be assured that your business and our relationship are of paramount importance to all of us at ServiceMax. In fact, our ability to accelerate our vision to serve you was a key driver of this transaction.

This is exciting news for ServiceMax, you our valued customer and our growing ecosystem of partners.  We look forward to continuing to work with you and your organization to drive value back to your business and your customers.

The transaction is expected to close in January 2017, subject to customary closing conditions, and it remains business as usual for all of us. In the meantime, please do not hesitate to contact your regular ServiceMax representative should you have any questions.

Thank you for your longstanding partnership and support. We hope you share our excitement about what this acquisition means for our business and yours.

Sincerely, Dave Yarnold,

CEO, ServiceMax