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Big thanks to our customers! It is your references and success that made us a Leader in the 2014 Gartner Magic Quadrant for Field Service Management.

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‎01-15-2015 09:45 AM


Up and to the right -- it’s always a good thing. And just like what you want to see on a revenue chart, ServiceMax’s dot on the Gartner Magic Quadrant for Field Service Management has moved again in that coveted direction — all the way to the Leader quadrant.

There may not be a lot of “magic” in it, but at ServiceMax these results year after year never cease to amaze us. The growth we have seen and the incredible responses from our customers have even Gartner noting our growth and our ability to outpace the market. They not only recognized our growth, but cited our “user reference satisfaction was higher than average in nearly all areas of software and services.” Gartner also lauded our vision for the market -- mentioning the ServiceMax Ride-Along program along with other customer programs that keep us where we need to be; close to our customers and the people that help us serve them.

So, most of the credit for our “dot” needs to go to our incredible customers and our partners as well. All the hard work they’ve put into modernizing field service operations, evolving service delivery processes and sourcing our implementing tools is paying off.  If it wasn’t, then we wouldn’t see the growth we’re seeing in the market for field service automation.

More and more field service operations are considering software purchases in the new year and Gartner has now pegged the market for “packaged field service dispatch and workforce management software applications — including maintenance and service revenue — at approximately $1.3 billion annually.” Gartner points to two key trends in the Field Service market -- mobility and the growing percentage of buyers choosing a deployment in the Cloud. We couldn’t agree more that these trends are driving unprecedented investment in Field Service and solutions like ServiceMax.

If you would like to know more about market and read why ServiceMax was named a Leader, click here to access a copy of the Gartner Magic Quadrant report -- for free. Enjoy!

About the Author
Susan Tonkin is Product Marketing Manager at ServiceMax, and a regular webinar speaker and writer on field service topics. Susan joined ServiceMax in 2011, spearheading analyst relations and product launch activities as ServiceMax grew exponentially. Prior to joining ServiceMax, she spent more than a decade managing product marketing at Cloud and Enterprise software companies such as Saba and Extensity; working regularly with customers, analysts and partners to bring exciting products to market. Susan holds a Bachelor of Science in Economics and Business Administration from Saint Mary’s College of California.