Our customer winner is @scott_willis! Thanks everyone for participating - we look forward to having more challenges in our relaunched Community! :)
And just like that, January is gone! Have you made any progress on your 2019 goals?
One of my focuses this year is learning the basics of cooking. I've started out pretty strong - I signed up for a six week cooking class program. Each week we focus on a new topic like knife skills, stocking your pantry, and the art of seasoning, etc.
I haven't just been food-focused in my free time, but we've been cooking up something really exciting here at ServiceMax in our community. We've already shared that we are investigating ways to improve your experience here in the community. We've got great early adopters on board to provide more feedback and be involved in the design of our next generation community for customers and field service experts.
We've also asked you to provide feedback to ServiceMax teams via our NPS program. Our recipe for success involved the customer voice, and a network powered by accomplished experts who have the know how to help us all be successful.
Your community activity, feedback, and requests have been key ingredients in what we've been working on. We're so close to revealing our plans for enhancing your customer experience, using technology, new initiatives, and, most importantly, your voice. Please look out for an exciting blog post in the coming weeks.
In the meantime, we'd love to hear about the dishes you enjoying whipping up this year.
What's your favorite thing to cook? Why? Where did you learn?
Everyone who comments below, sharing their favorite thing to make, will be entered to win one $200 Blue Apron, HelloFresh, GrubHub or another food delivery service gift card of your choice!
To spice things up a bit, (how many cooking puns is too many puns?), everyone who includes a photo of their dish will receive an extra entry. Your last day to comment will be February 28, 2019, so don't forget! We'll contact the winner directly, as well as comment on this post.
Since we have ServiceMax customers, partners, and employees all over the world, I look forward to reading your responses, and maybe trying out a few new recipes!
As a Customer Success Manager, Tony brings over 20 years of field service and industrial facilities management experience to the table. His focus is on KPI and Continuous Improvement such as Customer Satisfaction, Cost Management, and Resource Utilization.
Previously, Tony managed large teams of Industrial Engineers, Technicians, Fitters and mobile field service operations. He was also employed as a global account manager for blue-chip clients with Seagate. These rolls involved engagement as both a service provider and customer. He started his career in R&D which has given him exposure to a wide range of industries from IT, instrumentation and telecoms to mining and chemicals.
Tony is a chartered electrical engineer, and has a masters’ degree in engineering management.
Astellas Pharmaceuticals – Engineering Site Manager
Seagate Technology – Global Technical Account Manager
Océ Canon – Field Service Manager