Bobby George, CIO of field services at GE, on how the company is using data to uncover new service (and new revenue) opportunities. "Who better than the field service engineer, who understands the equipment and the customers, to become that trusted adviser?" George asks. http://bit.ly/1FKDtd4
Particularly interesting are George's predictions for the ways this data may expand and transform the field service role in the long term. He sees that field service engineers could be in the position to offer valuable advice on efficiency and productivity.
How are companies leveraging data today? How can data lead to powerful business achievements and return on investment?