How GE’s Predix Software Could Shake Up Field Service

Employee
Employee
5 3 3,615

Bobby George, CIO of field services at GE, on how the company is using data to uncover new service (and new revenue) opportunities. "Who better than the field service engineer, who understands the equipment and the customers, to become that trusted adviser?" George asks. http://bit.ly/1FKDtd4

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Particularly interesting are George's predictions for the ways this data may expand and transform the field service role in the long term. He sees that field service engineers could be in the position to offer valuable advice on efficiency and productivity.

How are companies leveraging data today? How can data lead to powerful business achievements and return on investment?

3 Comments
Employee
Employee

a trusted advisor and an invaluable business partner - field service is transforming and it's a very exciting area to be in which will hopefully attract much needed young talent into our organisations.

Employee
Employee

It's not just GE and the big enterprise customers that are pushing for IoT. Companies like Enphase are able to access real time data from their installed products, so that they are able to assess the efficiency and the type of errors that are occurring in the field without an on-site inspection.

Employee
Employee

Pretty interesting that LnT Infotech is jumping on the Predix bandwagon. Just released a statement that they are partnering with GE Digital.

Link here: L&T Infotech - L&T Infotech & GE Digital Announce Global Strategic Partnership to Develop Digital In...