As one generation of field service technicians nears retirement, leaders are struggling to attract and retain new workers with the right mix of hard and soft skills.
Great article on field service.com, ServiceMax customer Steve Nava talks about his hiring criteria:
What do you look for when hiring field service techs to fix high-tech medical equipment?
Steve Nava: There are three main things I look for in candidates. The first is a solid general technical skillset, but this isn’t necessarily specific to servicing medical equipment. Industry experience is a plus, but it’s not required. Next, I look at a candidate’s critical thinking and logic skills and their ability to troubleshoot problems on the fly. The third piece, which is the most difficult to find and quantify, is someone who has a hardwired customer-first attitude and can make customers feel valued and loyal toward us.