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Innovation Breeds Innovation: Why Predix ServiceMax Leverages the Salesforce Platform

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‎03-04-2019 04:33 PM

We have a long history of innovation and that includes leveraging the most innovative technologies available, including the Salesforce Platform. ServiceMax from GE Digital was originally built on the platform, taking advantage of its integrated data model, and we will continue to take advantage of it as we evolve as the leader in field service software.

Our commitment to the Salesforce Platform is strong as we continue to work closely with their development teams to ensure we are consistently adopting the latest advancements. Explicitly, a decision for ServiceMax is a decision for Salesforce, a decision that strengthens your Salesforce investment.


  • All of our customers are on the Salesforce Platform so it is in our best interest to continue leveraging it.
  • Many of our partners are also on the Salesforce Platform (i.e. nintex, which helps build a more cohesive the ecosystem.
  • We even run our own business on Salesforce, which is core to our sales processes and our success.
  • In addition, Predix ServiceMax also takes advantage of the leading industrial IoT platform from GE Digital. Where Salesforce is our system of record for all customer-related data, predix expands our capabilities with equipment-centric data and processes.


To go deeper into what this support means, we are deploying Salesforce across the board in Predix ServiceMax, a process we have started several releases ago. We recently updated both sfm wizards​ and transaction delivery pages to provide an enhanced Lightning experience within ServiceMax. As part of this, technicians and dispatchers can not only see a progress bar for work order status (rendered using Salesforce “Path” UI), but there are also contextual actions on the right pane of the work order screen. These updates help our customers on their digital journey and standardize the user experience.

Our passion for service is unwavering, as is our focus on our customers and what they need to be successful. We are committed to helping our customers achieve their desired outcomes and for most that requires leveraging the Salesforce Platform. We will be participating at Dreamforce for the 10th consecutive year in a few months, and I invite you to come to our booth to see what we’re about.

1 Comment
Pastry Chef
Pastry Chef

Thank you Scott Berg​ for the update about the direction for Predix ServiceMax. It's reassuring to hear that the path has not changed and that long-time customers like us are in the right place to continue to grow with the platform. We are looking forward to taking advantage of the new Salesforce and ServiceMax lightning features in the coming year!

Lisa MercerBrittany Taylor​    

bio-rad​ platform​ predix_servicemax​

About the Author
ServiceMax 2009-Present Board Advisor Advising our board on how we partner with our clients so they can keep the world running. Passionate about ServiceMax and working with our customers to create "raving fans".