Monthly Community Goal: March

Community Manager
Community Manager
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Have you ever submitted a question in the community? If someone answered correctly, did you mark it as correct?


This month, I'd like us to focus on that exactly: marking questions as answered and marking comments as correct.


Why is this important?

  • It helps users find information. If a user searches for an answer to their question and they see a related question already answered, this might save them time from searching or submitting a repeated question.
  • It's a great way recognition someone for their knowledge. It's a high five. Or a pat on the back. The user who answered correctly also receives points in the community.
  • It's a great metric for us community members to track. It helps us determine how helpful are community is being, and what we can focus on to make sure our users are getting the most our of this space.


Here's how to mark a response as correct, which will make a question as answered.




Then you'll earn a badge, and some points! As soon as you mark an answer correct, you will immediately receive a badge. As of right now, you can only earn the badge once.


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As of today, we have 262 questions marked as answered. I'm looking forward to see that number go up this month!

About the Author
You can usually find me posting on the Community, tweeting off the ServiceMax account, or telling some of our great customer stories.