This new report profiles 10 field service management vendors who help manufacturers execute service on the equipment they manufacture. Vendors are positioned on rigorous qualitative and quantitative criteria.
ServiceMax is proud to be the only company named to the Leaders Category that is solely focused on the Field Service Management market. When reading the graphic, note that the “size of the individual vendor markers in the IDC MarketScape represents the estimated market share and revenue of each individual vendor within service life-cycle management from the manufacturing industry vertical.” IDC’s definition of service life-cycle management also includes customer service and support software.
Analyst Aly Pinder wrote: “ServiceMax has been able to meet its customer needs and establish relationships or build capabilities that enable transformation within manufacturers along a digital maturity which is varied. Its industry-focused approach provides manufacturers with a tailored solution, which deeply understands what tools are needed to support critical needs while evolving to innovate for the future field worker.”
Susan Tonkin is Product Marketing Manager at ServiceMax, and a regular webinar speaker and writer on field service topics. Susan joined ServiceMax in 2011, spearheading analyst relations and product launch activities as ServiceMax grew exponentially.
Prior to joining ServiceMax, she spent more than a decade managing product marketing at Cloud and Enterprise software companies such as Saba and Extensity; working regularly with customers, analysts and partners to bring exciting products to market. Susan holds a Bachelor of Science in Economics and Business Administration from Saint Mary’s College of California.