As companies look to digitally transform their service organizations, they must look beyond the technology alone to run more profitable, efficient service operations
We recently commissioned a study by Forrester that looked into digital transformation trends in the industrial service and maintenance space. After interviewing 675 digital transformation decision makers, Forrester identified the following key findings:
1. The digitalization of industrial services requires new skills 2. Services marketplaces will shape the future sourcing of skills 3. New service delivery models improve the customers’ experience
Download our Forrester Research Summary to learn about each of these findings in depth and see how you can better equip your workforce, leverage equipment data, and provide new service delivery models to improve the customer experience!