We’re really proud of our customers’ achievements, and when they go above and beyond to make their customers happy. A huge part of Field Service is the customer satisfaction rating. Some say best in class field service organizations are always engaged in a delicate balancing act between cost, performance, and customer satisfaction. Metrics and dashboards and the human touch help keep that balance in tune.
A large part of my role is partnering with customers and helping them tell the story of their field service journey. It’s about collaborating some, about the field service network too. It’s also about helping you brag. Some of the most enjoyable stories I get to help tell are all about our customers’ customers. When excellence in field service leads to a game changing business impact and the clients can tell. That’s my favorite kind.
ServiceMax has our own bragging rights today. I’m very pleased to share that we are being named a Leader once again in the 2016 Gartner Magic Quadrant for Field Service Management. And that’s not all. Read the report for more details, we are so pleased to be recognized and positioned as a leader of field service software providers by this highly respected analyst firm.
And back to the bragging topic, this is a great opportunity to further your field service story with your customers, executives, and in your sales cycles. As a ServiceMax customer, you are hyper-focused on superior service. Your team is innovative and looking to the future as you commit to drive measurable results for your own customers. This is objective proof in the market that you have invested in Best-in-Class cutting edge field service technology with your customers’ success in mind.
Now that’s a story that can show off your competitive advantage in service.
What stories, anecdotes, and examples do you have of customers showing they are over the moon with your service?
How do you prove that service is important to your business?
Does your sales team talk about your excellence in service?
*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, William McNeill, Jason Wong, Michael Maoz, November 3rd, 2016
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.