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‎07-25-2016 11:47 AM

Earlier this summer, I was delighted to host the System Performance and Integration track at Maximize 2016 in San Francisco. Our presenters shared great insights, advice, success stories, and technical details with attendees. This week, I was interviewed about the track and the great content and conversation that happened all around system optimization and integration.

Why have a system performance track?

How do you deploy thousands of mobile devices to technicians and ensure they’re not broken? That data isn’t lost? That the machines are being used the right way? We want to make sure that our customers in IT departments have the opportunity to get good information and advice around system performance and optimization of their systems.

How did you choose what topics needed to be covered?

We used past knowledge from other tracks and sessions to determine what we should cover. In general, integration is always a hot topic. When you talk about integrating with other systems, you learn about a lot of other concerns that surround the topic so we looked to cover a variety of those issues.

Who was your ideal audience?

We created this track for IT employees and IT administrators, but also for those in the line of business. We wanted to focus on those who needed to manage configuration and the performance of their system and those interested in how ServiceMax runs. Specifically, the people who are the service organization for the service organization.

What were some of the most engaging sessions?

Inspecta’s Mobile Data Strategy with Marketplace Partner goformz was an engaging session. The session showcased an extended ecosystems of partners. These partners are now building their own integration, which in return is providing for solutions for our customers. This is important for customers to know– that organizations are making the effort to making integration more understandable so IT no longer has integration headaches. GoFormz was one of the first companies to do the integration, roll it out with customers and have customers experience success, so they were ideal for this session.

IT Success: Customers Integrating to Oracle and SAP was important because customer speakers, Bobby Culbertson & Roberto Millan, proved that you CAN integrate and be successful in building integrations. Specifically, having a medical device manufacture speak was powerful because there are many risks when doing ANYTHING system related in a medical device company. There are large corporate IT processes that need to be followed when integration happens; that’s what the customers were interested in hearing. Big questions revolved around what processes were being prioritized for integration.

What seemed to be some of the major take aways from this track?

IT sits outside of the the line of business. They get requirements for what to do, but not how to do it. It’s important for them to see how other people have optimized their systems and what might be beneficial for them to know. They need clarification. Because of the real life examples provided in the System Performance and Integration track, people now know about different solutions they can pursue. They learn how they can optimize their systems for their field service organizations.

What are your biggest integration questions?

Did you attend Maximize and join this track? What were your main learning points and takeaways?

What advice would you give to IT and field service professionals who are considering new integrations?