We’ve heard some great feedback on the launch of our new CSO Report. With that in mind, I recently sat down with the author of the report Sumair Dutta (@sumair_dutta), Director of GCT and former industry analyst, to discuss the field service trends and service leadership insights we’ve heard throughout the year at our global CSO summits.
Check out the video to hear more about the themes that continue to drive the service industry and impact service teams by region. I hope you enjoy the conversation as much as I did!
What are your goals for the second of half of 2019?
Have you defined and quantified the value your teams deliver in terms of longer define and quantify the value they deliver in terms of longer equipment life, improved output, reduced maintenance costs, or faster repair? If so, how?
Are you spending time with your agents on the front lines? Or capturing feedback somehow, to truly understand their perspective?
Is your service data being shared across your organization?
How are you preparing for a multi-generational workforce?