If you ever want an answer to a question or feedback on a topic, this space (Network and Share) is a great place to start. There are constant discussion threads and open questions added every week that are being engaged by customers, employees, and partners.
Another member of this week's communityallstars is Swetha Tupelly. Swetha hosted a Design Time conversation revolving around service performance metrics. There was discussion around calculating FTF rates through work orders, dashboard challenges, and customer facing reports people are using. Let's just say the 20+ customers who attended the conversation definitely deserve to be communityallstars.
Want to check out the Design Time? Here's the full recording. Also, let us know what other Design Time sessions you'd like to see here!