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Your Recipe for Success: Registering, Requesting Access, Resetting Passwords

Community Manager
Community Manager
2 1 1,271
‎04-26-2019 08:13 AM

Updated: 3/5/19 

If you’re reading this, we hope you’re on your way to becoming a ServiceMax Community member! The first step is registering and getting the right access. 

Register 

  1. Visit Community.ServiceMax.com 
  2. Click “Sign In” in the top right-hand corner. 
  3. Select “New User? Register here.” 
  4. Fill out the form, which includes picking your username. 
  5. You’ll be immediately registered. 
  6. Confirm your email address via an email you should receive right away. 

If you’re a ServiceMax customer, partner, or employee, there’s one more step. 

Request Access 

There are certain areas in the community designated only for the eyes of the groups listed above. In order to see those spaces, we need to assign you the right access. 

Once you’re signed in, go to the homepage. In the navigation bar, you’ll see an option that says “Request Access.” From there, choose what access level you need. It will open an email that is filled out and addressed to the Community Team. Send the email. 

Once a Community Manager has given you the correct access, you’ll receive a confirmation from them and will be able to access those customer, employee, or partner specific spaces. 

Resetting Your Password

  1. Visit servicemax.community.com
  2. Click "Sign in" in the top right-hand corner.
  3. Select "Forgot password"
  4. An email will be sent to your account.
  5. If you don't receive an email, check your spam.
  6. If still not found reach out to the Community Admin.

 

1 Comment
Staff Chef
Staff Chef

Hi @Nicole_Guzzo , it may be useful here to point out here where people can go to see what level of access they already have. I assume this is on their profile in the field 'Membership Type' ?

Regards, Richard

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