In 2019, we want you, our customers, to co-innovate with us. We want to make sure your voice is being heard! Check out my team’s plan to address your feedback.
Thank you for your response and feedback during the NPS 2018 survey. Take a look at my video to see how the entire Professional Services organization plans to address your concerns!
Based on your feedback, in 2019 we’re focusing on revamping our documentation, including release notes, user guides, and ServiceMax online help. Please watch this video to learn more!
Thank you so much for your positive feedback from the NPS 2018 survey! I love to see you calling out your customer success teams and how they’re enriching your experience with ServiceMax.
You said we’re taking too long to respond with answers on basic functionality, so we’re going to invest more in training, education, and knowledge! Check out my detail response to the rest of your 2018 NPS feedback.
My team went over all the response from NPS you shared last September. We want you to know that your feedback is critical to our planning – it means a lot to us.
Here at ServiceMax, we believe in the Voice of the Customer, that your feedback should drive our strategy and your experience of ServiceMax is of paramount importance to us.