Taste of ServiceMax - Community Blog

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Taste of ServiceMax - Community Blog

Customer Success Team
2 weeks ago

Customer Success and our Product Team have been cooking up a storm and we want to share what’s been accomplished this quarter.

 

  • Through our bi-weekly meetings with CS and Product, we’ve been reviewing item ideas and increasing engagement in the Ideas Exchange. 

 

  • As our Product team identifies when items that are on the roadmap will be released, this is being added to the Ideas comments.

 

  • Our Product team is working diligently to review and update each Idea at least one time per quarter.

 

  • Your Customer Success Manager should be monitoring, reviewing, and engaging in your Ideas.

 

What improvements would you like to see in the Ideas Exchange?  Let us know and we’ll schedule some time to meet and we can capture your recipe for success!

  

It is important to note that not all Ideas will be selected for implementation.

Please reach out to Lisa (@lisa_mercer), Kevin (@kevinpayne), or your Customer Success Manager if you have any feedback!

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Roast Chef mark_v3553
Roast Chef
2 weeks ago

Exide Technologies is one of the world’s largest battery businesses. It has annual turnover approaching $3bn, and employees in more than 80 countries around the world.  The company’s next-generation technology is used in a wide range of applications, including transmitter stations, military vehicles, uninterruptable power supplies, forklifts and cars.

 

 

 

 

 

 

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Employee
Employee
‎07-22-2019 12:42 PM

We’ve heard some great feedback on the launch of our new CSO Report. Check out my recent conversation with Sumair Dutta to hear about trends and insights we've heard throughout the year.

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Employee
Employee
‎06-13-2019 12:33 PM

Have you heard about Zinc? This summer, we want to help you get some quick wins. Commit to purchasing Zinc by July 31st to receive free implementation and a guaranteed 3-week go live!

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Customer Success Team
‎04-29-2019 08:10 PM

Things have been busy in the kitchen!  In March we launched our new Community platform which allowed us to introduce a new approach to the Ideas Exchange.  Hopefully you have all been active submitting, voting, and commenting on Ideas!

 

We heard your NPS feedback and wanted to share with you how Customer Success and Product have been partnering to provide an improved Ideas Exchange experience.  This collaboration is intended to improve the delivery of product enhancements submitted through the Ideas Exchange by increased engagement, deeper discussions, and mutual accountability. 

 

What you can expect:

  • Our Product Team and Customer Success team will be meeting bi-weekly to review Ideas. 
  • Premier Customers can expect discussion and feedback gathering sessions to be included in their regular interaction with their Customer Success Manager.
  • A review and clean-up of the Ideas Exchange with every Idea being updated quarterly by the Product Team.
  • A better understanding of when items tagged “On the Roadmap” will be released when possible.

 

It is important to note that not all Ideas will be selected for implementation.

 

Please reach out to Lisa ( @lisa_mercer ), Kevin ( @kevinpayne ), or your Customer Success Manager if you have any feedback!

 

Let’s get cooking!

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Community Manager
Community Manager
‎06-06-2019 01:51 PM

Whether you're in the field, or in the kitchen, we understand that there is some much that goes on behind the scenes to get to that final, flawless product: a working asset, an amazing meal. Your teams are working hard, and we want to provide a true community where you have peers you can rely on to support them and your customers.

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2 0 151
Community Manager
Community Manager
‎04-19-2019 12:06 PM

Over the last few weeks, we've been working on the ServiceMax Community Kitchen's gamification program: Community Cook-Off. The cool thing about this wave of badges you can earn is you will be credited for all the work and activity you've done in the past.

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Employee
Employee
‎04-19-2019 12:22 PM

I’m very pleased to share some excellent news with our community; For the 4th consecutive time, ServiceMax has been named a Leader in the 2019 @Gartner Magic Quadrant for Field Service Management.

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Community Manager
Community Manager
‎04-09-2019 09:58 AM

Over the last 28 days, a lot of time and energy has been put into this platform – from our team AND from our users. Deirdre and I appreciate the feedback you’ve given us, as well the patience you have had as we fix bugs and implement changes. Read over some of our recent updates!

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1 0 152
Retired
‎03-20-2019 09:29 AM

In 2019, we want you, our customers, to co-innovate with us. We want to make sure your voice is being heard! Check out my team’s plan to address your feedback.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Employee
Employee
‎03-20-2019 09:30 AM

Thank you for your response and feedback during the NPS 2018 survey. Take a look at my video to see how the entire Professional Services organization plans to address your concerns!

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Employee
Employee
‎03-20-2019 09:30 AM

Based on your feedback, in 2019 we’re focusing on revamping our documentation, including release notes, user guides, and ServiceMax online help. Please watch this video to learn more!

 

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Customer Success Team
‎03-20-2019 09:30 AM

Thank you so much for your positive feedback from the NPS 2018 survey! I love to see you calling out your customer success teams and how they’re enriching your experience with ServiceMax.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Employee
Employee
‎03-20-2019 09:31 AM

You said we’re taking too long to respond with answers on basic functionality, so we’re going to invest more in training, education, and knowledge! Check out my detail response to the rest of your 2018 NPS feedback.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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3 0 249
Employee
Employee
‎03-20-2019 09:31 AM

My team went over all the response from NPS you shared last September. We want you to know that your feedback is critical to our planning – it means a lot to us.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Employee
Employee
‎03-20-2019 09:19 AM

Here at ServiceMax, we believe in the Voice of the Customer, that your feedback should drive our strategy and your experience of ServiceMax is of paramount importance to us.

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Community Manager
Community Manager
‎03-06-2019 02:12 PM
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Community Manager
Community Manager
‎03-05-2019 03:09 PM
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Community Manager
Community Manager
‎03-04-2019 04:52 PM
1 2 276
Community Manager
Community Manager
‎04-26-2019 08:13 AM

If you’re reading this, we hope you’re on your way to becoming a ServiceMax Community member! The first step is registering and getting the right access. 

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