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Taste of ServiceMax - Community Blog

Taste of ServiceMax - Community Blog

Employee
Employee
3 weeks ago

ServiceMax named a Leader in this brand new report - read our profile as well as IDC's advice for buyers.

Access the IDC MarketScape Excerpt Here 

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Employee
Employee
‎11-04-2019 03:02 PM

NPS, a common acronym for service professionals. We know that measuring customer delight is top of mind for you, and it is for us too! At ServiceMax, we launch an NPS Survey to our customers once a year. This executive-led program is a key strategic initiative in our Customer Experience efforts. You provide feedback and we take action to improve processes, build programs, make investments, and transform our organization to do better for you as you Keep the World Running. I'm Stacey Epstein, Chief Marketing Officer and Customer Experience Officer. Watch this video to hear about our recent NPS updates. And please, reply to the NPS survey if you receive it this month!

Stacey_NPS Coming.pngClick into the article to watch the video!

 

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Product Team
Product Team
‎10-22-2019 02:22 AM

IMG_3773 2.jpgProduct Team's NPS Promises

 

I want to take a minute to thank our clients for their partnership, and to provide an update on what the Product Team is doing about our NPS Promises. I lead Product Management team, we’re responsible for ServiceMax product vision and strategy, planning new product development, enhancements and defining our technology roadmaps.

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Customer Success Team
Customer Success Team
‎10-21-2019 11:02 AM

anita photo1.jpg

 

Your Customer Success contact is dedicated to your success and we are investing in ways to improve the way we work with clients. All of these programs have been built in response to your NPS comments from 2018. Comment here with questions and feedback  - I always want to hear feedback on how things are going, and any way we can help.

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Employee
Employee
‎09-12-2019 11:33 AM
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Customer Success Team
Customer Success Team
‎08-29-2019 07:44 PM

Let's talk about China!

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Customer Success Team
Customer Success Team
‎08-14-2019 07:44 AM

Customer Success and our Product Team have been cooking up a storm and we want to share what’s been accomplished this quarter.

 

  • Through our bi-weekly meetings with CS and Product, we’ve been reviewing item ideas and increasing engagement in the Ideas Exchange. 

 

  • As our Product team identifies when items that are on the roadmap will be released, this is being added to the Ideas comments.

 

  • Our Product team is working diligently to review and update each Idea at least one time per quarter.

 

  • Your Customer Success Manager should be monitoring, reviewing, and engaging in your Ideas.

 

What improvements would you like to see in the Ideas Exchange?  Let us know and we’ll schedule some time to meet and we can capture your recipe for success!

  

It is important to note that not all Ideas will be selected for implementation.

Please reach out to Lisa (@lisa_mercer), Kevin (@kevinpayne), or your Customer Success Manager if you have any feedback!

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Roast Chef
Roast Chef
‎08-08-2019 11:44 AM

Exide Technologies is one of the world’s largest battery businesses. It has annual turnover approaching $3bn, and employees in more than 80 countries around the world.  The company’s next-generation technology is used in a wide range of applications, including transmitter stations, military vehicles, uninterruptable power supplies, forklifts and cars.

 

 

 

 

 

 

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Employee
Employee
‎07-22-2019 12:42 PM

We’ve heard some great feedback on the launch of our new CSO Report. Check out my recent conversation with Sumair Dutta to hear about trends and insights we've heard throughout the year.

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