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Taste of ServiceMax - Community Blog

Taste of ServiceMax - Community Blog

Community Manager
Community Manager
Thursday

Whether you’ve had to reduce staff, are looking for volunteers for a short period of time, or need long term field service support, ServiceMax Field Service Finder powered by Krios is the global, digital job board platform for you.

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Administrator
Administrator
2 weeks ago

When encountering a problem, or have a question regarding ServiceMax, the first places to check are Online Help, Training, or the Community Knowledgebase.  At what point should a case be logged?

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Employee
Employee
‎03-19-2020 09:20 AM

In times like these, communication becomes paramount. You have important information you need to share with your teams, and employees need answers, reassurance, and connectedness. As such, we’d like to offer Zinc, our real-time communication module, to any new users at no charge for the next three months.

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Employee
Employee
‎03-17-2020 03:56 PM

If you’re like me, you are concerned about the physical and economic impacts of Covid-19 across all industries, and especially at-risk individuals and communities. It’s been inspiring to us to see so many of our customers playing a central role in helping the world heal. 

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Employee
Employee
‎03-17-2020 10:37 AM

This morning, I sent an email to our customers with updates on our commitments to our employees, customers, families and communities. I wanted to share it here.

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Community Manager
Community Manager
‎12-04-2019 11:09 AM
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Employee
Employee
‎11-21-2019 10:48 AM

ServiceMax named a Leader in this brand new report - read our profile as well as IDC's advice for buyers.

Access the IDC MarketScape Excerpt Here 

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Employee
Employee
‎11-04-2019 03:02 PM

NPS, a common acronym for service professionals. We know that measuring customer delight is top of mind for you, and it is for us too! At ServiceMax, we launch an NPS Survey to our customers once a year. This executive-led program is a key strategic initiative in our Customer Experience efforts. You provide feedback and we take action to improve processes, build programs, make investments, and transform our organization to do better for you as you Keep the World Running. I'm Stacey Epstein, Chief Marketing Officer and Customer Experience Officer. Watch this video to hear about our recent NPS updates. And please, reply to the NPS survey if you receive it this month!

Click into the article to watch the video!Click into the article to watch the video!

 

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Product Team
Product Team
‎10-22-2019 02:22 AM

Product Team's NPS PromisesProduct Team's NPS Promises

 

I want to take a minute to thank our clients for their partnership, and to provide an update on what the Product Team is doing about our NPS Promises. I lead Product Management team, we’re responsible for ServiceMax product vision and strategy, planning new product development, enhancements and defining our technology roadmaps.

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Customer Success Team
Customer Success Team
‎10-21-2019 11:02 AM

anita photo1.jpg

 

Your Customer Success contact is dedicated to your success and we are investing in ways to improve the way we work with clients. All of these programs have been built in response to your NPS comments from 2018. Comment here with questions and feedback  - I always want to hear feedback on how things are going, and any way we can help.

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