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Taste of ServiceMax - Community Blog

Taste of ServiceMax - Community Blog

Employee
Employee
‎09-12-2019 11:33 AM
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Employee
Employee
‎04-19-2019 12:22 PM

I’m very pleased to share some excellent news with our community; For the 4th consecutive time, ServiceMax has been named a Leader in the 2019 @Gartner Magic Quadrant for Field Service Management.

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Community Manager
Community Manager
‎04-19-2019 07:00 AM

ServiceMax has experienced a ton of "new" this year. From our GE acquisition, to  Maximize 2017 in Las Vegas, to various product release updates, to over 600 new ServiceMax community members, we truly thrive in change.

 

 
One thing that has remained consistent through all this adoption is our excellent customer base. We invest largely in our NPS program. Some of you may have heard this at the Maximize Las Vegas User Group, and many of you will hear it at Maximize Berlin's session, but we take pride in listening to our customers and refining our products, services, and support to embody your feedback. See Video Link : 1478

 

 
You remain the center of our strategy and our measure of success, and customers are the main reason why we have been named a leader again in the Gartner 2017 Magic Quadrant for Field Service Management. Here at ServiceMax from GE Digital, we believe this position is a reflection of our market leadership, visionary product capabilities, and – above all – our customer success. So here we are again, for the third consecutive time, all for you, because of you. I encourage you to read the report for more details. We are so pleased to be recognized and positioned as a leader of field service software providers by this highly respected analyst firm
 
 
2017 Gartner MQ Slide for FSM.jpg
 
This is a part of our success story; you are a part of our success story, so thank you for partnering with us. I can only hope we're as valuable to your story as you are to ours.

 

 

What stories, anecdotes, and examples do you have of customers showing they are over the moon with your service?
Have you followed Gartner in the past? What analysts do you keep up with?
Have you read the report? What do you think about the analysis?

 

 
*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, Michael Maoz, Jason Wong, September 27, 2017

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

 

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Community Manager
Community Manager
‎04-19-2019 07:00 AM

It’s always fun to share good news.

 

We’re really proud of our customers’ achievements, and when they go above and beyond to make their customers happy. A huge part of Field Service is the customer satisfaction rating. Some say best in class field service organizations are always engaged in a delicate balancing act between cost, performance, and customer satisfaction. Metrics and dashboards and the human touch help keep that balance in tune.

 

A large part of my role is partnering with customers and helping them tell the story of their field service journey. It’s about collaborating some, about the field service network too. It’s also about helping you brag. Some of the most enjoyable stories I get to help tell are all about our customers’ customers. When excellence in field service leads to a game changing business impact and the clients can tell. That’s my favorite kind.

 

ServiceMax has our own bragging rights today. I’m very pleased to share that we are being named a Leader once again in the 2016 Gartner Magic Quadrant for Field Service Management. And that’s not all. Read the report for more details, we are so pleased to be recognized and positioned as a leader of field service software providers by this highly respected analyst firm.

 

Access the 2016 Gartner Magic Quadrant for Field Service​*

 

FB NewsFeed 600x315.jpg

 

 

And back to the bragging topic, this is a great opportunity to further your field service story with your customers, executives, and in your sales cycles.  As a ServiceMax customer, you are hyper-focused on superior service. Your team is innovative and looking to the future as you commit to drive measurable results for your own customers.  This is objective proof in the market that you have invested in Best-in-Class cutting edge field service technology with your customers’ success in mind.

 

Now that’s a story that can show off your competitive advantage in service.

 

What stories, anecdotes, and examples do you have of customers showing they are over the moon with your service?

 

How do you prove that service is important to your business?

 

Does your sales team talk about your excellence in service?

 

*Gartner, “Magic Quadrant for Field Service Management”, Jim Robinson, William McNeill, Jason Wong, Michael Maoz, November 3rd, 2016

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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