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Taste of ServiceMax - Community Blog

Taste of ServiceMax - Community Blog

deirdre_yee
Community Manager
Community Manager
‎05-13-2021 02:46 PM

Community members come together for a few different reasons. Read this guide to understand:

  • The best places to discover in this community, how to subscribe, follow, and get involved
  • The best people you should rely on in this community, the experts who know ServiceMax inside and out
  • The best content we've seen lately
  • The first steps you should take if you are new here

community.jpg

 

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mark_v3553
Pastry Chef
Pastry Chef
‎05-13-2021 02:54 PM

Exide Technologies is one of the world’s largest battery businesses. It has annual turnover approaching $3bn, and employees in more than 80 countries around the world.  The company’s next-generation technology is used in a wide range of applications, including transmitter stations, military vehicles, uninterruptable power supplies, forklifts and cars.

 

 

 

 

 

 

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:54 PM

Over the last few weeks, we've been working on the ServiceMax Community Kitchen's gamification program: Community Cook-Off. The cool thing about this wave of badges you can earn is you will be credited for all the work and activity you've done in the past.

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:48 PM
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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:38 PM

For this week's communityallstars​, I wanted to recognize the customers who led conversations during our user groups. When planning user group events, it is imperative to gain participation from customers who are willing to share their expertise. Their willingness to contribute their time and knowledge is critical to the success of the event!

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:42 PM

One of the key spaces in our community is the Ideas Exchange​. It's a place where ServiceMax is benefitting from the input of our customers and partners on the future direction of our solutions.

 

We created this space in order to increase transparency and accountability, but also give you a place to brainstorm and collaborate around ideas. That's why this week, I wanted to recognize a handful of communityallstars​ who took the time to come into this area and vote!

 

Shout out to Bob Clegg​​, Warren Halberstadt​, Sandeep Reddy Musku​, Lisa Colvin​, and Brian Patterson​! Votes are a key part of the Ideas Exchange​ - they enable us to see interest across a diverse set of companies, so thank you.

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:42 PM

Around 65% of the population consists of visual learners, which means these people learn best when they see! Do you consider yourself a visual learner? I definitely am, so screenshots and graphs are my best friends.

 

It's great to see community members using screenshots to share their knowledge. For example, Casey Palmer​ shared images of a rule in order to help Melanie McKinley​'s technicians who sometimes mix up AM & PM or switch the start and end times on their labor lines. You can see it here: Negative line qty on debrief labor lines

 

Here's a few other posts where visuals are helpful:

How can I email the Service Report from FSA using GMail?

Trigger fails to call a helper class with signature error

Smart Doc - Field Visibility iOS App

 

Images aren't always necessary, but they are definitely helpful. If you see a question or a discussion that would benefit from a screenshot, share away!

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:40 PM

We recently relaunched our User Groups at ServiceMax​, so we're excited to see some activity picking up there! Our first communityallstar​ of the week is Mary Lou Jelinek​, since she started the conversation!

 

Mark Varley​ replied, ready to share, but because of Mary Lou's interest in follow-up surveys, Brenden Burkinshaw​ of zip industries​ was able to share some of his insight from their newly launched survey program.

 

This thread is just a small, very small, peek into what our user groups are actually like. To learn more about our upcoming sessions, check out our Maximize Tour 2018.

 

One topic we're looking to learn more about during the Maximize user groups is change and transition management. Which stakeholder is the most important to get 'on board' for a new release/feature or project? We'd love you to answer below, or respond to this poll:

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:40 PM

This week for our communityallstars​, I wanted to highlight a simple discussion thread featuring Hasnain Yusufali​ and Sonia Genesse​. This is a great example of what the ServiceMax Community is here for.

 

Hasnain came to you all, our users, with a question about your experience. Have you run into an exception from the dispatch console when doing a multi-assignment? Our Knowledge Master recommended filing a case, to pinpoint what's triggering the error. However, another customer, Sonia joined in, trying to get more details to help solve the problem.

 

Collaboration at its finest.

 

Think you know what Hasnain is referring to? Add your own experience and thoughts here: Dispatcher Multi-assign Exception

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Nicole_Guzzo
Community Manager
Community Manager
‎05-13-2021 02:40 PM

We've seen some great engagement around the upcoming Design Time session! Within the last 12 hours, a handful of customers have shared what they'd like to hear more about during the call.

 

So this week, shout out to the customers contributing to the checklist conversation! This week's communityallstars include  Paula Vogler​, Adriano Vega​, Jan Staufenberg​, Joe Gearhart​, and Dan Schiess​! Their responses help our Product Managers understand what you need, which in turn helps them designer a better, more useful product.

 

If you haven't already RSVP'd, or commented your questions and concerns, head over to Design Time: Checklists 2.0

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