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Taste of ServiceMax - Community Blog

Taste of ServiceMax - Community Blog

Customer Success Team
Customer Success Team
‎04-29-2019 08:10 PM

Things have been busy in the kitchen!  In March we launched our new Community platform which allowed us to introduce a new approach to the Ideas Exchange.  Hopefully you have all been active submitting, voting, and commenting on Ideas!


We heard your NPS feedback and wanted to share with you how Customer Success and Product have been partnering to provide an improved Ideas Exchange experience.  This collaboration is intended to improve the delivery of product enhancements submitted through the Ideas Exchange by increased engagement, deeper discussions, and mutual accountability. 


What you can expect:

  • Our Product Team and Customer Success team will be meeting bi-weekly to review Ideas. 
  • Premier Customers can expect discussion and feedback gathering sessions to be included in their regular interaction with their Customer Success Manager.
  • A review and clean-up of the Ideas Exchange with every Idea being updated quarterly by the Product Team.
  • A better understanding of when items tagged “On the Roadmap” will be released when possible.


It is important to note that not all Ideas will be selected for implementation.


Please reach out to Lisa ( @lisa_mercer ), Kevin ( @kevinpayne ), or your Customer Success Manager if you have any feedback!


Let’s get cooking!

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Community Manager
Community Manager
‎04-10-2019 01:34 PM

 We currently have four Idea Exchanges in the Community.

Click into this blog to learn more about our Idea Exchange program.


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