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Taste of ServiceMax - Community Blog - Page 2

Taste of ServiceMax - Community Blog - Page 2

Employee
Employee
‎04-19-2019 12:22 PM

I’m very pleased to share some excellent news with our community; For the 4th consecutive time, ServiceMax has been named a Leader in the 2019 @Gartner Magic Quadrant for Field Service Management.

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Community Manager
Community Manager
‎04-09-2019 09:58 AM

Over the last 28 days, a lot of time and energy has been put into this platform – from our team AND from our users. Deirdre and I appreciate the feedback you’ve given us, as well the patience you have had as we fix bugs and implement changes. Read over some of our recent updates!

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Retired
Retired
‎03-20-2019 09:29 AM

In 2019, we want you, our customers, to co-innovate with us. We want to make sure your voice is being heard! Check out my team’s plan to address your feedback.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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3 0 341
Employee
Employee
‎03-20-2019 09:30 AM

Thank you for your response and feedback during the NPS 2018 survey. Take a look at my video to see how the entire Professional Services organization plans to address your concerns!

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Employee
Employee
‎03-20-2019 09:30 AM

Based on your feedback, in 2019 we’re focusing on revamping our documentation, including release notes, user guides, and ServiceMax online help. Please watch this video to learn more!

 

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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Customer Success Team
Customer Success Team
‎03-20-2019 09:30 AM

Thank you so much for your positive feedback from the NPS 2018 survey! I love to see you calling out your customer success teams and how they’re enriching your experience with ServiceMax.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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2 0 220
Employee
Employee
‎03-20-2019 09:31 AM

You said we’re taking too long to respond with answers on basic functionality, so we’re going to invest more in training, education, and knowledge! Check out my detail response to the rest of your 2018 NPS feedback.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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3 0 269
Employee
Employee
‎03-20-2019 09:31 AM

My team went over all the response from NPS you shared last September. We want you to know that your feedback is critical to our planning – it means a lot to us.

See @Dave_Hart's video on how we're addressing all the NPS feedback here.

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2 0 223
Employee
Employee
‎03-20-2019 09:19 AM

Here at ServiceMax, we believe in the Voice of the Customer, that your feedback should drive our strategy and your experience of ServiceMax is of paramount importance to us.

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Community Manager
Community Manager
‎03-06-2019 02:12 PM
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