When encountering a problem, or have a question regarding ServiceMax, the first places to check are Online Help, Training, or the Community Knowledgebase. At what point should a case be logged?
In times like these, communication becomes paramount. You have important information you need to share with your teams, and employees need answers, reassurance, and connectedness. As such, we’d like to offer Zinc, our real-time communication module, to any new users at no charge for the next three months.
If you’re like me, you are concerned about the physical and economic impacts of Covid-19 across all industries, and especially at-risk individuals and communities. It’s been inspiring to us to see so many of our customers playing a central role in helping the world heal.
This morning, I sent an email to our customers with updates on our commitments to our employees, customers, families and communities. I wanted to share it here.
NPS, a common acronym for service professionals. We know that measuring customer delight is top of mind for you, and it is for us too! At ServiceMax, we launch an NPS Survey to our customers once a year. This executive-led program is a key strategic initiative in our Customer Experience efforts. You provide feedback and we take action to improve processes, build programs, make investments, and transform our organization to do better for you as you Keep the World Running. I'm Stacey Epstein, Chief Marketing Officer and Customer Experience Officer. Watch this video to hear about our recent NPS updates. And please, reply to the NPS survey if you receive it this month!
I want to take a minute to thank our clients for their partnership, and to provide an update on what the Product Team is doing about our NPS Promises. I lead Product Management team, we’re responsible for ServiceMax product vision and strategy, planning new product development, enhancements and defining our technology roadmaps.
