Our field techs are very mobile, they travel across North America servicing Cell Network infrastructure ( towers etc.). Our ServiceMax implementation was a major improvement in how we stay connected with this team. We have dabbled in using Chatter as a social-style engagement platform, but are very interested in learning how other companies use it effectively. I am open to any and all content and ideas on this topic.
My background is in business control consulting, business process development, and finance. I'm currently in the Customer Success role at ServiceMax. I'm here because I'm excited about how the field service industry is creating a new awareness to the power of the field technician.