@kieran_notter and I had the opportunity to host a short coffee break regarding the topic of first-time fix. In the session we focused on the three following areas:
@deirdre_yee will get a recording of the session up shortly. A few observations and discussion points:
For those of you interested in the concept of customer effort, please refer to the following article:
Please feel free to share your questions or observations on the topic and please join our ongoing coffee series at https://lp.servicemax.com/AM-WBN-2020-Coffee-Break-Series_Registration-LP.html
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