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Customer Experience Program

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‎05-24-2016 07:34 AM

The ServiceMax Professional Services and Education Teams are proud to present to you the Elements of Success Video Series. We will be showcasing world class best practices on achieving maximum results for ServiceMax Adoption and showing our commitment to providing a stellar customer experience.

Our second element of success is the key element of incorporating ServiceMax into the project lifecycle from beginning to end and beyond.  The Customer Experience Program (CXP) emphasizes the power of collaboration between the ServiceMax and the customer by conducting observations and shadowing for specific to truly understand the "Day in Life" of their Field Services operations prior to and after the ServiceMax implementation.

The following video will provide the following information to learn more about the CXP.

  • CXP Overview, Missions and Charter
  • Program Benefits and Goals
  • Roles and Responsibilities
  • Sample surveys for customer's audience