Dispatch Console Training

Grill Chef pleonard
Grill Chef
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Good Morning Everyone,

I am looking for a flow on how to train using the Dispatch Console to new users? Any suggestions or handouts I can use to help me facilitate this training?

Thanks,

Patricia

4 Comments
Employee
Employee

Hi Patricia,


Consider dividing the console into three separate areas:

1) Explain the Queue and Views in upper left corner

2) Explain Service Teams and Calendar with all associated icons for filtering and zoom, etc

3) Explain the map function

Were you able to access the documentation that Aruna provided a link for in our last discussion?

Alternatively, is your company slated for training with ServiceMax? We do offer a Train the Trainer program.

If you'd like more information on that, please email Training@ServiceMax.com

Thank you.
Lana

Grill Chef pleonard
Grill Chef

Hi Lana,

Thanks for the information.

No I was not aware of the discussion. Can you provide the information to me as to where this can be located? Also can you provide me with details of how the Train the Trainer program works? Is there a cost for this?

Is there a number where I can call you?

Thanks,
Patricia

Grill Chef pleonard
Grill Chef

Hi Lana,

I found the feedback provided by Aruna.

Thanks.

Employee
Employee

Hi Patricia,


That's great news. If you would still like information on Custom Training, please email Training@ServiceMax.com and you will be contacted by our team.


Thank you.
Lana