As an Admin, you know how to troubleshoot problems in your ServiceMax browser environment by logging in as your users. But what do you do when one of your technicians is having trouble creating records while they’re logged into a mobile app and you need some help from Support to figure out why? You'll need to give ServiceMax Support login access to a mobile user, and in this 6-minute video we'll show you how.
https://community.servicemax.com/videos/1581
Need to grant Support login access to your browser environment instead? Check out ServiceMax Tips: How to Grant Access to Support
