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Welcome to the ServiceMax Application Readiness Video Series

Welcome to the ServiceMax Application Readiness Video Series

Retired
Retired
6 1 1,581
‎08-23-2016 10:45 AM

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Welcome to the ServiceMax Field Service Platform journey. One of the first steps in getting your project team or end users more familiar with ServiceMax is through our Readiness Video Series. This suite of learning is geared to provide an insight to the ServiceMax applications, using both the browser and the various mobile devices. They provide a general overview of the typical day in the life of ServiceMax as it relates to the Dispatcher and Field Engineers, followed by setup, basic navigation and some general processes attributed to their roles. These videos are designed to serve as an introduction to the ServiceMax application to increase system adoption to the key users. The ServiceMax Education team will then supplement this initial learning via instructor led courses for each customer's specific business processes.

Here is a list of training videos for you to preview on each of the devices used for your implementation. It is strongly recommended for you to view the videos in the order they appear. Simply click on the related link to begin watching. If you have any questions regarding the modules presented or are interested in finding out more information about how we can assist in your training needs, contact us at training@servicemax.com.

ServiceMax BrowserServiceMax iPad ApplicationServiceMax Mobile for Laptop (MFL)ServiceMax iPhone Application

Day in the Life of a Dispatcher

Browser Navigation Basics

Browser Global Search

Browser Tabs & Objects

Browser Record Page Layouts

Browser Service Flow Managers Buttons

Day in the Life of a Field Engineer

iPad Application Installation and Initial Login instructions

iPad Basic Application Navigation

iPad Access Work Order Information

Day in the Life of a Field Engineer

MFL Application Installation and Initial Login instructions

MFL Basic Application Navigation

MFL Access Work Order Information

Day in the Life of a Field Engineer

iPhone Application Installation and Initial Login instructions

iPhone Basic Application Navigation

iPhone Access Work Order Information

1 Comment
Employee
Employee

Bob Clegg​. This is the last tag on the Community for today I promise. This is the full suite of the free "Readiness Videos'. Thanks!