Our Winter '18 release training gives you the first look at new capabilities and enhancements to existing features. Each video in the series features an overview, relevant use cases and in-depth demonstrations. Watch the videos today by clicking directly on links below.
Video Link : 1531 With the Winter '18 release, you'll now be able to configure ServiceMax to allow your Field Technicians to locate and transfer spare parts using the updated Field Service App on their mobile devices. Watch how to set it up in this video.
Video Link : 1532 With the Winter '18 release, a new metric—Mean Time Between Failures—will help you identify the average amount of time between failures on Installed Products, so you can proactively address issues before they become a problem. Learn how to set up this new metric by watching this video. (NOTE: You must already have Service Performance Metrics enabled in your org to take advantage of the new metric. See your Account Manager if you would like to enable Service Performance Metrics in your org.)
Please reference the Winter '18 release notes for additional details.