Starting todayour newServiceMaxUniversity eLearning Catalog comprised ofcomplimentary,self-paced tutorials and coursesis available to everyone,providingServiceMaxAdministratorswiththe keystosuccess.Stay tuned for additional improvements to come throughout the year!
Custom Code Snippet Support allows you to run code on the FSA app on local records, so you can perform validations and catch errors before attempting to sync data with the server. In this video, we'll show you how to set it up and walk through a sample use case.
This video will walk through Salesforce File Support and other enhancements that improve the experience when working with file attachments like images and PDFs on the FSA app.
Our ServiceMax 19.1 release training gives you the first look at new capabilities and enhancements to existing features. Each video in the series features an overview, relevant use cases and in-depth demonstrations.
In this video, we'll show you how Real Time Optimization can help you optimize routes for an entire territory as soon as new Work Orders are entered when using Schedule Optimization.
As an Admin, you know how to troubleshoot problems in your ServiceMax browser environment by logging in as your users. But what do you do when one of your technicians is having trouble creating records while they’re logged into a mobile app and you need some help from Support to figure out why? You'll need to give ServiceMax Support login access to a mobile user, and in this 6-minute video we'll show you how.
Our team just completed our 201 certification and our SMax trainer Angie Hanning was fantastic. The course was well-structured and content-rich and our whole team of admins and developers got a lot out of it. We highly recommend Angie and the 201 couse in general!
Our Predix ServiceMax FSM 18.3 release training gives you the first look at new capabilities and enhancements to existing features. Each video in the series features an overview, relevant use cases and in-depth demonstrations. Watch the videos today by clicking directly on links below.
Video Link : 1566: With new Salesforce files support for Output Documents and Checklist attachments when using ServiceMax on a browser, your document management and collaboration will be simplified. In addition, you’ll also be able to store different file versions. Watch this video to learn how to enable Salesforce files support in your org.
Video Link : 1564: With Ranked Appointment Booking, you’ll be able to get a list of possible appointment time slots ranked by how efficient they are for your service teams, so you’ll have the confidence to offer appointment times to your customers that are optimized for your organization. Watch this video to learn how the Ranked Appointment Booking window works and how to set it up.
Please reference the Predix ServiceMax FSM 18.3 release notes for additional details.
With new Salesforce files support for Output Documents and Checklist attachments when using ServiceMax on a browser, your document management and collaboration will be simplified. In addition, you’ll also be able to store different file versions. Watch this video to learn how to enable Salesforce files support in your org.
With Ranked Appointment Booking, you’ll be able to get a list of possible appointment time slots ranked by how efficient they are for your service teams, so you’ll have the confidence to offer appointment times to your customers that are optimized for your organization. Watch this video to learn how the Ranked Appointment Booking window works and how to set it up.
Our Predix ServiceMax 18.2 release training gives you the first look at new capabilities and enhancements to existing features. Each video in the series features an overview, relevant use cases and in-depth demonstrations. Watch the videos today by clicking directly on links below.
Video Link : 1545: With the new Feature Permission Administration page, you’ll be able to designate Checklist Admins, and you’ll now be able to update the Source Object Record with answers from a Checklist. The Technician, time, and location will now be captured with every submitted Checklist, and on the FSA app, Technicians will be able to view sections and quickly navigate to the section they want. See how all these features work in this video.
Video Link : 1546: With Predix ServiceMax 18.2, we’re introducing an SFM Wizards Lightning Component that’s an improvement to the user experience when interacting with SFM Wizards on Lightning. You’ll also see a new header on Output Docs when launched from Lightning, and you can now enable a “Launch SFM Designer” option to allow admins to quickly edit an SFM Transaction directly from the SFM Transaction delivery page. Also included in this release are several UI improvements to the SFM Lightning theme. If you would like to take advantage of these enhancements, you will need to change the group-wide profile setting SET004 SFM Delivery Experience (under Module: SFM Transaction Manager, Submodule: SFM Transaction Delivery Engine) to “Lightning”. Please refer to the release notes and Predix ServiceMax 18.2 user documentation for more information.
Video Link : 1547: With Predix ServiceMax 18.2, there are some changes to the backend processes that get triggered when you designate a user as a “ServiceMax User”. In addition, new Downtime Messaging Banners will keep you informed of planned downtime of the Configurator and Migration Tool. Learn more about these changes in this video.
Please reference the ServiceMax 18.2 release notes for additional details.
With Predix ServiceMax 18.2, there are some changes to the backend processes that get triggered when you designate a user as a “ServiceMax User”. In addition, new Downtime Messaging Banners will keep you informed of planned downtime of the Configurator and Migration Tool. Learn more about these changes in this video.
With Predix ServiceMax 18.2, we’re introducing an SFM Wizards Lightning Component that’s an improvement to the user experience when interacting with SFM Wizards on Lightning. You’ll also see a new header on Output Docs when launched from Lightning, and you can now enable a “Launch SFM Designer” option to allow admins to quickly edit an SFM Transaction directly from the SFM Transaction delivery page.
Also included in this release are several UI improvements to the SFM Lightning theme. If you would like to take advantage of these enhancements, you will need to change the group-wide profile setting SET004 SFM Delivery Experience (under Module: SFM Transaction Manager, Submodule: SFM Transaction Delivery Engine) to “Lightning”. Please refer to the release notes and Predix ServiceMax 18.2 user documentation for more information.
With the new Feature Permission page, you’ll be able to designate Checklist Admins, and you’ll now be able to update the Source Object Record with answers from a Checklist. The Technician, time, and location will now be captured with every submitted Checklist, and on the FSA app, Technicians will be able to view sections and quickly navigate to the section they want. See how all these features work in this video.
Are you an Admin who’s just logged a case about something that isn’t working quite right in your ServiceMax environment and want to speed up the process? One way to save some time in back-and-forth emails is to immediately grant access to support. In this video, I’ll show you how.
The winter Olympics got me thinking about achieving excellence. Being an Olympic athlete means you have excelled to the top of your game, you are the best of the best. But how did these athletes make it there? What made them the best?
Imagine being a top athlete and your told by your coach that you have to play a new game. You are expected to drive positive results and win the game, but the only information you are given is where to be and when. You show up to play as you were told to do, but you don’t know the game or the goals of the game. You don’t know the equipment or if you have teammates. There is limited instruction, no rules, no practice and no resource offering support for your questions. How effective would you be at playing, driving positive results and winning that new game?
Answer: Not very effective.
This is the scenario many businesses force onto their teams. Professionals at the top of their game expected to delivery positive results, usually better than current results in a completely foreign, unique environment with little to no instruction and support. Like the Olympics, businesses are results focused. If you want to achieve top results then you need to provide the knowledge, tools, direction and support to help your team achieve success.
Field Service implementations can only be successful with end user adoption. You cannot achieve gold medal performance without your players being prepared and committed. This blog series is geared for business leaders who want to understand how to drive their teams to Gold Metal adoption. I will share best practices for planning, preparing and executing adoption results with your teams
Gold Metal Adoption is achieved by executing four key principles.
Prepare Your Team – Identifying and plan for the people, the processes and the technology affected by your project.
Communicate Effectively- Sharing news and key information about your ServiceMax project with leadership and teams early and often
Educate With Purpose- Focusing your efforts around your audience, delivery method, business environment and the most useful formats for content
Provide Comprehensive Support – Planning for resources, feedback channels and tools that support your team’s needs from beginning to well after the project is complete
These core principles are as central to your success as a business as they are for the success of any Olympic athlete. Each Olympian has come from a well thought out plan including the right coaching, partners and opposition to grow and develop. They had the tools to put their plan into action; the leadership to drive their performance forward; the training to understand, develop and improve; and the support to work through their challenges and strive for more.
This Olympic Blog Series will provide you with the tools to create the Gold Medal team you are meant to have.
Are you an Admin with a great idea about how to improve or enhance the ServiceMax product? Maybe you’d like to suggest a new feature, or have an idea how to improve upon an already-existing functionality. In this video, you’ll learn how to explore, submit, track, and voteon ideas using the ServiceMax Community Ideas Exchange.
Are you an Admin with a great idea about how to improve or enhance the ServiceMax product? Maybe you’d like to suggest a new feature, or have an idea how to improve upon an already-existing functionality. In this video, you’ll learn how to explore, submit, track, and vote on ideas using the ServiceMax Community Ideas Exchange.
Our Winter '18 release training gives you the first look at new capabilities and enhancements to existing features. Each video in the series features an overview, relevant use cases and in-depth demonstrations. Watch the videos today by clicking directly on links below.
Video Link : 1531 With the Winter '18 release, you'll now be able to configure ServiceMax to allow your Field Technicians to locate and transfer spare parts using the updated Field Service App on their mobile devices. Watch how to set it up in this video.
Video Link : 1532 With the Winter '18 release, a new metric—Mean Time Between Failures—will help you identify the average amount of time between failures on Installed Products, so you can proactively address issues before they become a problem. Learn how to set up this new metric by watching this video. (NOTE: You must already have Service Performance Metrics enabled in your org to take advantage of the new metric. See your Account Manager if you would like to enable Service Performance Metrics in your org.)
Please reference the Winter '18 release notes for additional details.
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