Peter Drucker said “If you can't measure it, you cant' manage it”.

How do you manage your service business? On KPI's or on gut feeling/ experience?

The challenge of No Fault Found (NFF) diagnosis is possibly the most frustrating situation for both your field service engineers and customers alike.

Today's Topic: The Future of AI in Field Service

What are the variable labor models? Why is there growing interest in these models? What are the benefits and/or challenges?  

Last week Mark Homer, Mario Rapaccini and the attendees to the Coffee Break on April 2nd discussed on how the skills of the technician are evolving to respond to new Digital and Service Transformation trends.

Mission critical equipment is often installed in 'restricted' locations. What do you need to do to organise technician safety and equipment integrity? And, what if each customer has their own set of standards and procedures?

"We do it for your safety"

If you missed @kieran_notter and @sumair_dutta's Coffee Break today, check out the recording now!

Thanks much for those joined Coffee Break Conversation yesterday with @mark_homer  and @kieran_notter about data gravity, more specifically what does good quality data from the field mean to your business? How can it give actionable insights for your customers?

We needed multiple refills of coffee for our very long discussion on First-time Fix. Some notes and observations...

Join us for our weekly Coffee Break Series in the APJ time zone - 8:30AM SGT | 9:30AM JST | 11:30AM AEST. With so many people working from home, we want to help facilitate conversations, collaboration, and connections. Our customers around the globe keep the world running, and now more than ever is the time to connect and support you.

Our first call is this Thursday, hosted by Joe Kenny, discussing the topic of Variable Labor Models.

Register for 11:30 AM AEST Coffee Break Series