Last week Mark Homer, Mario Rapaccini and the attendees to the Coffee Break on April 2nd discussed on how the skills of the technician are evolving to respond to new Digital and Service Transformation trends.

Thanks much for those joined Coffee Break Conversation yesterday with @mark_homer  and @kieran_notter about data gravity, more specifically what does good quality data from the field mean to your business? How can it give actionable insights for your customers?

We have shared some best practices and example communications to use during your rollout with our past article.  Here are a couple more example communications for you to consider.  

Click to download the PDF. Share your own examples!

As you begin the implementation of ServiceMax, it is very important to create a communication plan with a purpose of sharing and gathering information. A big change in system or process can be challenging for teams. When you provide open and thoughtful avenues of communication it allows your team members the ability to understand and accept the change. 

Read the blog for go live announcement, sneak peek, and executive launch examples!

Every Project Manager and Training Lead will want to review and use the Education Checklist to prepare for ServiceMax training and ensure nothing is missed. 

Click to download the PDF of the Training Go Live Checklist