Last week Mark Homer, Mario Rapaccini and the attendees to the Coffee Break on April 2nd discussed on how the skills of the technician are evolving to respond to new Digital and Service Transformation trends.
Mission critical equipment is often installed in 'restricted' locations. What do you need to do to organise technician safety and equipment integrity? And, what if each customer has their own set of standards and procedures?
Thanks much for those joined Coffee Break Conversation yesterday with @mark_homer and @kieran_notter about data gravity, more specifically what does good quality data from the field mean to your business? How can it give actionable insights for your customers?
Join us for our weekly Coffee Break Series in the APJ time zone - 8:30AM SGT | 9:30AM JST | 11:30AM AEST. With so many people working from home, we want to help facilitate conversations, collaboration, and connections. Our customers around the globe keep the world running, and now more than ever is the time to connect and support you.
Our first call is this Thursday, hosted by Joe Kenny, discussing the topic of Variable Labor Models.
Today's coffee break session with Coen Jeukens (@cjeukens) focused on these questions: If our customers want equipment to work how do we convince them to buy uptime contracts opposed to traditional break-fix and preventive maintenance contracts?
Let's have a look at the experts who are hosting the Coffee Break Series - the articles they've posted, their decades of experience in Field Service, and what they are excited to share. We hope you'll join these quick, interactive sessions and we hope you'll turn your cameras ON!
I'm pleased to share the calendar of our new Coffee Break Series: Conversations on Field Service.
Hosted by our Global Customer Transformation Team, these, quick, 20-minute sessions are a chance for us all to jump on a call, turn on our cameras, and CONNECT during these volatile times on the topics that drive our businesses.
See below for our calendar of topics and links to register.