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Training & Education Updates - Page 3

Training & Education Updates - Page 3

orlando_ramire1
Retired
Retired
‎04-19-2016 02:57 PM

The ServiceMax Professional Services and Education Services Teams are proud to present to you the Elements of Success Video Series. We will be showcasing world class best practices on achieving maximum results for ServiceMax Adoption and showing our commitment to providing a stellar customer experience.

Here are the some of the modules to look forward to in the our series of videos. You can begin with one of our customer's most challenging topics of User Acceptance Testing (UAT). Then preview our new and exciting Customer Experience Program (CXP) to learn about how we are interacting further with our customers to help drive implementation success. Lastly, dive into the world of metrics and analytics to achieve maximum adoption results with ServiceMax. Click on the icon to access the modules associated to each topic.

Customer Experience Program (CXP)                  User Acceptance Testing (UAT)                      Adoption Through Analytics

     customerexperience-badge (3).png                        uat-badge (4).png                               analytics-badge.png

                                                                                     

We welcome your comments/feedback regarding your experience of these modules. Let us know what you want to know more about or click the following link to inquire about your training needs (ServiceMax Learning Request).

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lana_foladare
Retired
Retired
‎09-23-2015 11:24 AM

Summer '15 - Online

  • Custom Service Contract Discount and Coverages
  • Scheduled Work Order for Counter Readings

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0 0 382
lana_foladare
Retired
Retired
‎08-31-2015 11:57 AM

iOS - iPhone

  • Advanced Sync Conflict Resolution
  • Sync Reports
  • Collaboration app - An App for Push Notifications

iOS - iPad

  • Collaboration app - An App for Push Notifications
  • Offline Formulas
  • Get Price coverage of Types of Parts in Contracts
  • Sync; Scheduled Config, Configurable Aggressive and Successive
  • SFM Custom Action Outbound URL or Webservice
  • Application Lock Out
  • Service Report Sync Status in Tools

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lana_foladare
Retired
Retired
‎08-26-2015 02:39 PM

Summer '15 - Dispatch Console

Edition - Enterprise, Rapid and Express

     Enhanced Speed Performance

     Display Dispatcher's Current Time Zone

     Super Dispatcher can Push Individual Settings

     Enable use of Event Type Field in Non-Work Order

Edition - Enterprise

     Advanced Tech Search - Control Display of Tabs

     API to Manage Skill Sets on Work Order

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3 0 581
lana_foladare
Retired
Retired
‎08-25-2015 10:24 PM

Summer '15 - Mobile for Laptop

  • Get Price Custom Coverages for Types of Parts
  • Support for SFM Custom Actions
  • Advanced conflict resolution
  • Sync Enhancements:
    • Schedule Config Sync
    • Configurable Aggressive Sync
    • Successive Sync
  • Multi-locale support for number, currency and date
  • SLA Clocks
  • GPS Location Tracking
  • ProductIQ

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1 0 413
lana_foladare
Retired
Retired
‎08-24-2015 10:02 AM

1)This video details the three videos in the series:

  • Introduction
  • Demonstration
  • SetUp

2) Opportunity for Revenue Growth

3) Value of Installed Base Visibility

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3 0 632
lana_foladare
Retired
Retired
‎08-20-2015 05:53 PM

The Summer '15 Release of ServiceMax brings many new enhancements as well as Installed Base app.

Enhancements are listed below. Enjoy the Summer '15 Videos.

Mobile

iPhone

  • Advanced Sync Conflict Resolution
  • Sync Reports
  • Collaboration app - An App for Push Notifications


iPad

  • Collaboration app - Push Notifications
  • ServiceMax Offline Formulas
  • Get Price - Custom Coverage for Types of Parts in Contracts
  • Sync:
    • Scheduled Config Sync
    • Configurable Aggressive Sync
    • Successive Sync
  • SFM Custom Action Outbound URL or WebService
  • Application Lock Out
  • Service Report Sync Status in Tools


Mobile for Laptop

  • Get Price Custom Coverages for Types of Parts
  • Support for SFM Custom Actions
  • Advanced conflict resolution
  • Sync Enhancements:
    • Schedule Config Sync
    • Configurable Aggressive Sync
    • Successive Sync
  • Multi-locale support for number, currency and date
  • SLA Clocks
  • GPS Location Tracking
  • ProductIQ


Android

  • Attachments
  • Location Tracking
  • Advanced Sync Conflict Resolution
  • Locale Support - Dates, Times, Numbers, Currencies


Dispatch Console

  • Enhanced Speed Performance
  • Display Dispatcher’s Current Time Zone
  • Advanced Tech Search - Control Display of Tabs
  • Super Dispatcher can Push Individual Settings
  • Enable use of Event Type Field in Non-Work Order Event
  • API to Manage Skill Sets on Work Order

Online

  • Custom Service Contract Discount and Coverages
  • Scheduled Work Order for Counter Readings


Installed Base app

1)This video details the three videos in the series:

  • Introduction
  • Demonstration
  • SetUp

2) Opportunity for Revenue Growth

3) Value of Installed Base Visibility

Installed Base app - SetUp

1) User Actions and Filters

2) Data Validation

3) Field Layouts

Installed Base app - Demonstration

1) Installed Base Hierarchy

2) Integration with ServiceMax

3) Installed Base app Demonstration

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4 2 1,473
lana_foladare
Retired
Retired
‎08-18-2015 08:30 AM

Summer '15 Overview


This video provides an overview of features released in Summer '15:

  • iPad App: Notifications using Collaboration app, ServiceMax Formulas, Web Service Support
  • Dispatch Console: Advanced Tech Search Enhancements, Deploy only Selected Settings
  • ServicePower Integration: Configurable Label and Technician Fields
  • Android App: Sync Enhancements, Attachments, Location Tracking
  • Installed Base app: New App for Installed Base Management
  • iPhone App: Notifications using Collaboration app, Advanced Sync Conflict Resolution, Sync Reports
  • ServiceFlow Manager: ServiceMax Formulas, Smart Docs enhancements
  • Laptop: Sync Enhancements, SLA Clock Support, Location Tracking, Installed Base app Integration
  • Contracts: Counter Reading Enhancements, Custom Coverages for Part Types

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2 0 664
lana_foladare
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Retired
‎04-03-2015 02:06 PM

New Release Spring '15 Android introduces:

- Support for Tablet

- Manual Data Purge

- Barcode Scanning

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0 0 331
lana_foladare
Retired
Retired
‎03-31-2015 06:59 PM

New Release Spring '15 for Dispatch Console includes:

- Filter Technicians on events

- Advanced Technician Search

- Flex Start, End and Drive Times

- Navigation Enhancements

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