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Training & Education Updates - Page 2

Training & Education Updates - Page 2

orlando_ramire1
Retired
Retired
‎08-23-2016 08:26 PM


This module provides an general overview of the Field Engineer's Day in the Life of ServiceMax via the Mobile for Laptop application.

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1 0 807
orlando_ramire1
Retired
Retired
‎08-23-2016 11:12 AM


In this module a Field Engineer will learn how to access their assigned work orders and perform key processes in order to generate a service report for their customers.

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0 0 527
orlando_ramire1
Retired
Retired
‎08-23-2016 11:10 AM


In this module a Field Engineer will learn utilize the calendar and it various features, how to search for key records that appear in the app and syncing their mobile device to ensure the most accurate information is presented.

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0 0 561
orlando_ramire1
Retired
Retired
‎08-23-2016 11:07 AM


In this module a Field Engineer will learn how to search, install their ServiceMax iPhone application, complete their initial sign-in process and setup their app in the location most suitable to them.

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0 0 690
orlando_ramire1
Retired
Retired
‎08-23-2016 11:06 AM


In this module the Field Engineer will be taken on a journey of experiencing a Day in the Life of using the ServiceMax iPhone application.

Note: This is only a high level overview of some the processes. An end-to-end process will be completed in an actual training session environment. The remaining modules in this course provide a deeper look into the basics of the application.

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0 0 578
orlando_ramire1
Retired
Retired
‎08-23-2016 10:45 AM

readiness-badge (1).png

Welcome to the ServiceMax Field Service Platform journey. One of the first steps in getting your project team or end users more familiar with ServiceMax is through our Readiness Video Series. This suite of learning is geared to provide an insight to the ServiceMax applications, using both the browser and the various mobile devices. They provide a general overview of the typical day in the life of ServiceMax as it relates to the Dispatcher and Field Engineers, followed by setup, basic navigation and some general processes attributed to their roles. These videos are designed to serve as an introduction to the ServiceMax application to increase system adoption to the key users. The ServiceMax Education team will then supplement this initial learning via instructor led courses for each customer's specific business processes.

Here is a list of training videos for you to preview on each of the devices used for your implementation. It is strongly recommended for you to view the videos in the order they appear. Simply click on the related link to begin watching. If you have any questions regarding the modules presented or are interested in finding out more information about how we can assist in your training needs, contact us at training@servicemax.com.

ServiceMax BrowserServiceMax iPad ApplicationServiceMax Mobile for Laptop (MFL)ServiceMax iPhone Application

Day in the Life of a Dispatcher

Browser Navigation Basics

Browser Global Search

Browser Tabs & Objects

Browser Record Page Layouts

Browser Service Flow Managers Buttons

Day in the Life of a Field Engineer

iPad Application Installation and Initial Login instructions

iPad Basic Application Navigation

iPad Access Work Order Information

Day in the Life of a Field Engineer

MFL Application Installation and Initial Login instructions

MFL Basic Application Navigation

MFL Access Work Order Information

Day in the Life of a Field Engineer

iPhone Application Installation and Initial Login instructions

iPhone Basic Application Navigation

iPhone Access Work Order Information

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6 1 2,653
orlando_ramire1
Retired
Retired
‎08-23-2016 10:27 AM


In this module a Field Engineer will learn how to access their assigned work orders and perform key processes.

Read more
0 0 561
orlando_ramire1
Retired
Retired
‎08-23-2016 10:25 AM


In this module a Field Engineer will learn utilize the calendar and it various features, how to search for key records that appear in the app and syncing their mobile device to ensure the most accurate information is presented.

Read more
0 0 709
orlando_ramire1
Retired
Retired
‎08-23-2016 10:23 AM


This module will provide you with instructions on how to install the ServiceMax iPad application and logging in for the first time.

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0 0 625
orlando_ramire1
Retired
Retired
‎08-23-2016 10:10 AM


In this module the Field Engineer will be taken on a journey of experiencing a Day in the Life of using the ServiceMax iPad application.

Read more
0 0 618