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Training & Education Updates - Page 3

Training & Education Updates - Page 3

orlando_ramire1
Retired
Retired
‎08-23-2016 10:08 AM


This module will provide information on the page layout of a record in the ServiceMax application, such as, hover links or related lists, Service Flow Manager buttons, sections and fields.

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0 0 931
orlando_ramire1
Retired
Retired
‎08-23-2016 10:05 AM


This module will provide with instructions on the various tabs and objects used in ServiceMax. You will focus on how to customize your tabs based on your preference, utilizing tabs to filters, and reviewing specific records.

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0 0 982
orlando_ramire1
Retired
Retired
‎08-23-2016 09:40 AM


This module will provide with instructions on how to utilize the Global Search feature to locate records in the ServiceMax browser application. It will showcase the wildcard, pin to top, & features.

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0 0 946
orlando_ramire1
Retired
Retired
‎08-23-2016 09:33 AM


In this module you will learn how to utilize the ServiceMax Browser application. You will learn ServiceMax Terminology, how to login and logout and the layout of the home screen.

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0 0 1,063
orlando_ramire1
Retired
Retired
‎08-23-2016 09:28 AM


The purpose of this module is to provide you with a general overview of the Day in the Life of ServiceMax for a Dispatcher using the ServiceMax Browser application. Note: This is just an introduction to the overall process. You will learn your specific business processes via Instructor Led Training that is tailored to you.

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3 1 1,376
daniel_brabec
Employee
Employee
‎08-08-2016 09:17 AM

It's All About Field Service Domain Expertise!

ServiceMax is focused on ensuring the success of our customers, consulting partners, and all who are involved in field service. In order for your organization to be as effective as possible, it is crucial that you develop a deep and relevant set of domain expertise.

The ServiceMax Field Service University courses 1 & 2 are part of this domain training. FSU001 & FSU002 courses are delivered via a mix of online eLearning and a 2-day intensive workshop designed for those who are required by their organization to be certified in the field service domain, or those who are simply looking to expand their knowledge in the industry.

In FSU001, you will learn the basics of field service—everything from terminology, to roles, service types, connections to other organizations, and the key metrics used to manage and run the business. (Available online)

In FSU002, you will learn advanced topics of field service—everything from building a business case for service value realization, to service strategies, advanced metrics and KPI’s, optimization, the service/supply chain connection, and reporting for business value. (Available in a classroom setting)

’re committed to expanding the world’s knowledge of field service, so we offer access to our FSU001 course as a FREE online eLearning tool.

If you are interested in starting your field service domain expertise journey - sign up today for FSU1 - It's free and provided online for your convenience!

Register for FSU1

Then further your field service expertise by attending FSU2 in person! - Check out our website for the current schedule:

Field Service University 2

If you would like to arrange a customized class for a group of employees, please contact fsu@servicemax.com

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paige_karno
Employee
Employee
‎02-18-2020 07:56 AM

Read this as a starting point to understanding reporting and dashboards in ServiceMax.  From here you can move onto the other presentations on reporting as well as some of the great articles and blogs in the community.  

Module 1- Reporting Analytics Introduction 

Module 2- Reporting Types and Processes 

Module 3- Reporting Key Metrics & Support 

6 rules to Flawless Field Service 

 

Read more...

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7 1 1,276
shannon_cunning
Retired
Retired
‎06-08-2016 11:36 AM

ServiceMax is hosting our annual conference June 13-16 in San Francisco. In addition to hearing and interacting with Field Service Industry leaders, checking out the latest in technology advances showcasing augmented reality and virtual reality (AR/VR), you will also have a the opportunity for hands-on training in the expo hall.

profmax.pngStop by and visit the “Elements of Success” Training Center featuring interactive, self-paced training. Meet Professor Max and follow him as he guides you through Basic and Advanced lab paths featuring eight different learning experiences.

Enhance your Maximize experience and download the ServiceMax App and earn points by participating in the Training Center. http://maximize.servicemax.com/

If you’re interested in learning more about user adoption, customized training, and certifications, please talk to Training Center staff members.  You can easily spot us in our lab coats.

We look forward to seeing you at Maximize.

Happy Learning

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orlando_ramire1
Retired
Retired
‎05-24-2016 07:34 AM


The ServiceMax Professional Services and Education Teams are proud to present to you the Elements of Success Video Series. We will be showcasing world class best practices on achieving maximum results for ServiceMax Adoption and showing our commitment to providing a stellar customer experience.

Our second element of success is the key element of incorporating ServiceMax into the project lifecycle from beginning to end and beyond.  The Customer Experience Program (CXP) emphasizes the power of collaboration between the ServiceMax and the customer by conducting observations and shadowing for specific to truly understand the "Day in Life" of their Field Services operations prior to and after the ServiceMax implementation.

The following video will provide the following information to learn more about the CXP.

  • CXP Overview, Missions and Charter
  • Program Benefits and Goals
  • Roles and Responsibilities
  • Sample surveys for customer's audience

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orlando_ramire1
Retired
Retired
‎05-23-2016 01:50 PM


The ServiceMax Professional Services and Education Teams are proud to present to you the Elements of Success Video Series. We will be showcasing world class best practices on achieving maximum results for ServiceMax Adoption and showing our commitment to providing a stellar customer experience.

Our third element of success is the key element that brings ServiceMax to life for your implementation.  Utilizing Reporting and Analytics puts the power of the systems information into the hands of your users to help them maximize business results.

The series consists of 3 modules that build upon each other to create a complete understanding of the value of Reporting and Analytics and key tips on how to incorporate the use of reporting into your ServiceMax implementation. To access the other modules in this series click the module name.

Module 1: Reporting & Analytics Introduction, Purpose and Goals

In this module you learn what reporting and dashboards are, what purpose they serve in your implementation and the key benefits you will gain by using reporting and analytics.

Module 2:  Reporting Types & Processes

We break down your understanding of the types of reporting that can significantly impact your business, how to implement reporting and the roles your team plays in making reporting a successful part of your implementation.

Module 3:  Reporting Key Metrics and Support

This final module of the series provides you with some best practices and key metrics to measure with reporting, while providing a high level overview of support resources that are available to help you achieve reporting success.

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