5 Principles for Change Management: Ensure Successful Adoption of Field Service Technology
Change is hard. And the larger your organization, the more challenging it is to get everyone lined up, fired up, and on the same page. Add to that an audience of field technicians that are geographically scattered and rarely “in the office”, and the challenge is even bigger. Want to hear how Tyco (who has 67,000 employees in 49 countries) ensures success? You bet you do!
In this session, Sharon Moura, VP of IT Transformation and Strategy at Tyco – the world’s largest fire and security company – will share proven, successful approaches to change management and adoption. Tyco has recently put these principles to practice to ensure a smooth rollout, happy technicians, and a maximum return on their ServiceMax investment.
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.