7 Ways Service Culture Can Influence Service Revenue
Every field service manager and executive strives for the same goal: delight customers while generating significant revenue and profits. But achieving this holy grail of field service often proves elusive. Why? Because companies generally approach the issues facing their service organization from a tactical perspective while ignoring the necessary cultural changes that are equally important.
Your company has a service culture, whether you know it or not. But is that service culture promoting the right values? Does it create a focus on your key business drivers? And is it pervasive and powerful enough to really define the way your employees work everyday?
Watch the recording to see 7 ways to build a strong culture in your service business that will make your customers insanely happy and help your company drive higher profits than ever before.
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.