Community Manager
Community Manager
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‎08-03-2015 04:47 PM

Benefits of Bridging Customer and Field Service

Overview:

Creating a True 360 View of the Customer

TSIA and ServiceMax talk about Customer Relationship Management and Customer Information Models: Why a 360 degree view is an imperative to support face-to-face, quality interactions in your Field Service Organization

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About the Author
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.