Firstly Nick Frank, Principal of Frank Partners explored how field service companies can harness the potential of IoT.
Whilst many of us may have heard the examples of the likes of Rolls Royce, General Electric or Alstom being held up as key case studies of how IoT can improve the way field service operates, Frank was able to bring us some really interesting examples of smaller companies harnessing the technology to improve their workflow busting the myth that such an approach is the sole domain of the blue chip international companies.
The second speaker, Patrice Eberline, Vice President of Global Customer Transformation for ServiceMax looked at perhaps the greatest challenge field service companies have faced in decades. The threat of an ageing workforce.
However, as Eberline explained whilst there is undoubtedly a potential crisis looming, there is also an excellent opportunity. Whilst the baby boomer generation is preparing to walk out of the door, ma new generation, the millennials, are potentially a perfect fit for field service. In her presentation Eberline outlined exactly what traits millennials have that makes them so suitable for field service and what we need to do attract them to work for our companies and to field service in general.