Service organizations often fail to identify and address equipment issues until it is too late and equipment stops working. But customers today expect minimal unplanned downtime and immediate response.
How can service organizations deliver an excellent experience without compromising their cost structure?
Service equipment proactively by taking actual equipment usage and condition into consideration
Manage maintenance schedules so that just the right amount of service is delivered
Schedule service appointments at the optimal time for both your customers and your business
Please join us for our Summer ’17 release webinar to find out how ServiceMax can help you improve customer experience through proactive maintenance.
Here is a peek of the new benefits of ServiceMax Summer ’17:
You’ll be able to minimize unplanned downtime based on actual equipment conditions with Condition Based Maintenance
Your dispatchers and customer success associates will instantly decide on optimal times for new appointments and negotiate with customers more effectively
Your engineers will be able to work faster with enhancements to Checklists and our Field Service App