Introducing ServiceMax Service Parts & Reverse Logistics in 2012
Broken products, missing parts and messy returns; these are a major drain on your profitability and a major strain on your customer relationships. But they also represent a unique opportunity. A timely, hassle-free replacement or repair can result in a customer more loyal to your brand than ever before, while a quick turnaround of refurbished products or parts can significantly lower costs and positively impact your bottom line.
Built on ServiceMax Parts Logistics & Depot Repair module
Warehousing, distribution network and logistics for global service chains
Returns, exchanges, and depot repair process across internal and supplier networks
Reduces fright costs, return turnaround time and customer churn
Serves consumer electronics Hi-Tech & medical device manufacturing, as well as capital equipment industries