Field service technicians are, by definition, mobile workers. So how do you overcome challenges of keeping them connected to the right people, data and information even if they're thousands of miles away from an office?
In this webinar, ServiceMax and GE Oil & Gas share strategies to ensure field service technicians are armed with the right tools and mobile technology to stay connected and deliver the best possible service, even if they have no internet connectivity.
We provide tips and real world scenarios for each of these areas:
Connecting people: using social collaboration to solve customer issues
Connecting data: why integration and mobile devices can help get the right data to the right people
Connecting machines: what connected machines mean for the future of field service
I'm obsessed with collaboration, networking, and social engagement. I'll work with clients on little things like @mentioning another admin in the thread, someone who is working on the same kind of project. Or big things, like getting a contact on an interview with Fortune Magazine or putting them on a huge keynote stage. Collaboration tools, fun in-person events, virtual calls and meetings, these are my areas to geek out, and helping you meet peers who are valuable connections is my work joy. At home, it's softball, Marlo (dog), Vermont, music.