In field service, the customer is front and center in everything you do. Your success depends on the strength of your interactions with your customers and their experience with you.
Your customers know what they want, how they want it, and speed is of the essence. They are always connected, increasingly social, and self-educating, becoming more digitally engaged and less enthused about picking up the phone to ask routine questions or request service.
ServiceMax Customer Communities empowers them with a self-service portal that is fully integrated with your ServiceMax application. Carrying your brand, it connects you to your customers. And your customers have a dedicated place where they can – quickly, easily, and safely – access information, perform simple tasks, or see the history of their installed products.
Through ServiceMax Customer Communities you can keep service costs low, your customers happy and ultimately drive top-line revenue.
Join us for a practically oriented webinar to
Learn about drivers, challenges, and opportunities of customer self service
Discover how ServiceMax Customer Communities can enhance your customers’ experience
See the product in action
Transform Your Customers' Experience with ServiceMax Customer Communities