An October 13 IndustryWeek hosted webinar, sponsored by Salesforce and ServiceMax
Date: Tuesday, October 13, 2020 Time: 2:00 p.m. EDT (GMT -5, New York) Duration:1 Hour Event Type:Live Webinar Cost: Free
Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations.
One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.
To deliver what its customers needed, GE Healthcare leveraged technology advancements and improved processes to continue to accelerate and enable its strong service team with the knowledge and capacity to better service installed equipment. Most importantly, the company used predictive analytics to provide actionable insights for the field service team to increase productivity.
Though your industry may differ, or your strategic roadmap may look different, in the end there are strategies that GE Healthcare is driving that can be beneficial to anyone’s business. There’s tremendous power behind the ability to be predictive, and delivering higher levels of outcomes to your customers, which impacts their own customers as well as their productivity and performance. It is critical that these strategies begin at the R&D and manufacturing level, and is a critical checkpoint throughout the toll-gate process to ensure the product remains on track to deliver these capabilities and to deliver the value you and your customers expect.
Join this webinar to learn how GE Healthcare leverages technology to:
Digitally transform its field service business
Improve field service productivity
Gain a 360-degree view of assets to drive service revenue
Finally, bring your own questions and problems for our experts in our free discussion.