Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax from GE Digital as she outlines the next step in the service transformation journey; Determining your service strategy.
During this webcast, Patrice will cover key topics such as:
Identifying and aligning priorities with the c-suite
Understanding and using key KPI’s to deliver profitability consistently
Developing a future ready field team
Driving Profitability & Utilization for your Service Organization: Determining Your Service Strategy