New blog: 5 Ways Custom Apps Improve Emergency Response
Mark Scott, from our partner ProntoForms, shares how their custom emergency management apps have been able to help service companies accelerate emergency response times and ensure technicians are in compliance and kept safe during emergencies. ProntoForms, Service Council & Purell will be holding a webinar this Friday, April 3rd, to discuss how field service organizations are addressing the pandemic.
There’s one part of the ServiceMax delivery cycle that can be a challenge to accelerate: testing. The emergence of agile methodologies certainly speed up a team’s development practices, but it can be hard to accelerate testing without compromising on quality or coverage. And how can organizations deliver a release until it’s been properly tested?
No service execution strategy is complete without real-time communication to help teams complete work. This is why we are excited that Zinc is now part of ServiceMax! Join this webinar to learn how companies like Dish, Vivint and Biotek use Zinc to drive immediate benefits for their business.
Join this webinar to learn how companies like Dish, Vivint and Biotek use Zinc to drive immediate benefits for their business:
Improve productivity, customer satisfaction, and employee engagement
Ensure secure real-time communication that you can control and manage
Chat in real-time using 1:1 and group Messaging, Voice, Video, Push to Talk, Content Sharing, Broadcasts & Hotlines
We will have Stacey Epstein - CEO of Zinc, Jim Thomas - Solutions Architect @ Zinc and Lubor Ptacek - VP Marketing @ ServiceMax present how important it is to have a real time communications in place for effective Service execution
Nearly 9 in 10 field service organizations outsource some or all of their field service work, and for a number of reasons: to increase geographic coverage, reduce labor costs, provide flexibility to varying workloads, or to replace retiring workers.
TSIA, in cooperation with ServiceMax from GE Digital, is conducting a short 3-question survey to identify which outsourcing models are the most popular today and in the future. If your company offers onsite service for enterprises, or customers at home, please click here and take the survey.
The results of the survey will be presented back to you in a webinar on December 13. Stay tuned for more details.
Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.
Join this webinar from ServiceMax from GE Digital to learn how to improve your service execution with ServiceMax Asset Service Management. This enterprise-scale solution transforms service delivery by leveraging data analytics, mobile computing and industrial applications. Specifically, the webinar will address:
How to optimize utilization of crews, technicians and dispatchers with powerful scheduling and dispatch solution
How to reduce unplanned downtime by leveraging IoT and APM technology for predictive maintenance
How to achieve greater safety and compliance with built-in processes
Solution demo with focus on service planning, scheduling, and dispatch
Enterprises in all industries are turning to artificial intelligence (AI) to assist and augment human decision-making, to streamline, and even reinvent their business models. For field service, AI holds the promise of making service operations more efficient, reducing overhead, cutting costs, reducing risk, and maximizing revenue.
In this webinar we will address trends and challenges in AI, differentiate facts from fiction, and take a pragmatic look at use cases that are relevant to servicing your company’s assets. In a live product demo, we will show use cases across all industries that leverage AI such as predicting parts and time to service, as well as calculating drive time.
Leveraging Artificial Intelligence to Service Your Assets Efficiently
Our Maxpert series of product assets offer unique value to our customers and prospects by diving deeper into the various product areas. In fact, our earlier Maxpert videos are catalogued here for the interested. In addition, we offer Maxpert webinars which have the value proposition of a product area, features and benefits, a case study and a live demo!
I'm happy to announce that on 27th Sep 2018, at 10am PST or 1PM EST, we will be having a webinar on contracts and entitlements, which is a very important area for service leaders (and service organizations). For service organizations of all types and sizes, selling services -- not just products -- often delivers significantly improved margins. For many service providers, service IS their entire business.
ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution. Implementing service contracts empowers service organizations to increase billable hours, never give away service or parts for free, have more accurate billing and take the customer experience to a new level.
Click on the link below to view the schedule, details and to register.
A number of recent research reports have discussed the convergence of Enterprise Asset Management (EAM) and Field Service Management (FSM) software. Some analysts raise the possibility that in the future, organizations will look for single vendors of combined EAM and FSM capabilities.
This webinar will explain why EAM and FSM systems are converging, why they are (still) distinct application spaces, and why organizations seeking to optimize asset performance and service delivery will want to integrate purpose-built, best-of-breed FSM, EAM, and application performance management (APM) solutions. You also will learn:
Why and where EAM and FSM systems are converging
Why they are (still) distinct application spaces
Why organizations will want to combine EAM and FSM to optimize service delivery
Leveraging FSM and EAM to Deliver Service Outcomes
In field service, the customer is front and center in everything you do. Your success depends on the strength of your interactions with your customers and their experience with you.
Your customers know what they want, how they want it, and speed is of the essence. They are always connected, increasingly social, and self-educating, becoming more digitally engaged and less enthused about picking up the phone to ask routine questions or request service.
ServiceMax Customer Communities empowers them with a self-service portal that is fully integrated with your ServiceMax application. Carrying your brand, it connects you to your customers. And your customers have a dedicated place where they can – quickly, easily, and safely – access information, perform simple tasks, or see the history of their installed products.
Through ServiceMax Customer Communities you can keep service costs low, your customers happy and ultimately drive top-line revenue.
Join us for a practically oriented webinar to
Learn about drivers, challenges, and opportunities of customer self service
Discover how ServiceMax Customer Communities can enhance your customers’ experience
See the product in action
Transform Your Customers' Experience with ServiceMax Customer Communities