No service execution strategy is complete without real-time communication to help teams complete work. This is why we are excited that Zinc is now part of ServiceMax! Join this webinar to learn how companies like Dish, Vivint and Biotek use Zinc to drive immediate benefits for their business.
Nearly 9 in 10 field service organizations outsource some or all of their field service work, and for a number of reasons: to increase geographic coverage, reduce labor costs, provide flexibility to varying workloads, or to replace retiring workers.
TSIA, in cooperation with ServiceMax from GE Digital, is conducting a short 3-question survey to identify which outsourcing models are the most popular today and in the future. If your company offers onsite service for enterprises, or customers at home, please click here and take the survey.
The results of the survey will be presented back to you in a webinar on December 13. Stay tuned for more details.
Whether you are in the business of running a power plant, developing an oil field or operating a fleet of aircraft, mission critical assets need timely maintenance to ensure consistent uptime. Asset failures can cost companies hundreds of thousands of dollars in lost revenue, reduced durability, and increased safety and compliance risks. By transforming service delivery from manual processes to digital service execution, companies provide smarter maintenance while also optimizing resource utilization and improving safety and compliance indicators.
Join this webinar from ServiceMax from GE Digital to learn how to improve your service execution with ServiceMax Asset Service Management. This enterprise-scale solution transforms service delivery by leveraging data analytics, mobile computing and industrial applications. Specifically, the webinar will address:
How to optimize utilization of crews, technicians and dispatchers with powerful scheduling and dispatch solution
How to reduce unplanned downtime by leveraging IoT and APM technology for predictive maintenance
How to achieve greater safety and compliance with built-in processes
Solution demo with focus on service planning, scheduling, and dispatch
Enterprises in all industries are turning to artificial intelligence (AI) to assist and augment human decision-making, to streamline, and even reinvent their business models. For field service, AI holds the promise of making service operations more efficient, reducing overhead, cutting costs, reducing risk, and maximizing revenue.
In this webinar we will address trends and challenges in AI, differentiate facts from fiction, and take a pragmatic look at use cases that are relevant to servicing your company’s assets. In a live product demo, we will show use cases across all industries that leverage AI such as predicting parts and time to service, as well as calculating drive time.
Leveraging Artificial Intelligence to Service Your Assets Efficiently
Our Maxpert series of product assets offer unique value to our customers and prospects by diving deeper into the various product areas. In fact, our earlier Maxpert videos are catalogued here for the interested. In addition, we offer Maxpert webinars which have the value proposition of a product area, features and benefits, a case study and a live demo!
I'm happy to announce that on 27th Sep 2018, at 10am PST or 1PM EST, we will be having a webinar on contracts and entitlements, which is a very important area for service leaders (and service organizations). For service organizations of all types and sizes, selling services -- not just products -- often delivers significantly improved margins. For many service providers, service IS their entire business.
ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution. Implementing service contracts empowers service organizations to increase billable hours, never give away service or parts for free, have more accurate billing and take the customer experience to a new level.
Click on the link below to view the schedule, details and to register.
A number of recent research reports have discussed the convergence of Enterprise Asset Management (EAM) and Field Service Management (FSM) software. Some analysts raise the possibility that in the future, organizations will look for single vendors of combined EAM and FSM capabilities.
This webinar will explain why EAM and FSM systems are converging, why they are (still) distinct application spaces, and why organizations seeking to optimize asset performance and service delivery will want to integrate purpose-built, best-of-breed FSM, EAM, and application performance management (APM) solutions. You also will learn:
Why and where EAM and FSM systems are converging
Why they are (still) distinct application spaces
Why organizations will want to combine EAM and FSM to optimize service delivery
Leveraging FSM and EAM to Deliver Service Outcomes
In field service, the customer is front and center in everything you do. Your success depends on the strength of your interactions with your customers and their experience with you.
Your customers know what they want, how they want it, and speed is of the essence. They are always connected, increasingly social, and self-educating, becoming more digitally engaged and less enthused about picking up the phone to ask routine questions or request service.
ServiceMax Customer Communities empowers them with a self-service portal that is fully integrated with your ServiceMax application. Carrying your brand, it connects you to your customers. And your customers have a dedicated place where they can – quickly, easily, and safely – access information, perform simple tasks, or see the history of their installed products.
Through ServiceMax Customer Communities you can keep service costs low, your customers happy and ultimately drive top-line revenue.
Join us for a practically oriented webinar to
Learn about drivers, challenges, and opportunities of customer self service
Discover how ServiceMax Customer Communities can enhance your customers’ experience
See the product in action
Transform Your Customers' Experience with ServiceMax Customer Communities
By 2020, there will be 20 billion IoT connected devices. Field service management is a first-order application for IoT with accurate equipment data to optimize service delivery. How is your service organization taking advantage of the new technologies and data to improve equipment productivity? This webinar will help you understand the new service models made possible by IoT and provide practical steps to turn device data into action on assets with Predix ServiceMax.
Join ServiceMax and TSIA on June 28th to learn how Connected Field Service delivers superior productivity and customer experience results. We will discuss the following 3 opportunities for service leaders:
Unlock new service models
Enable proactive maintenance models
Leverage data to achieve proactive service results
The need for digital transformation as a growth enabler is changing the way companies do business and how they service their customers. Connected devices (IoT) and Big Data Analytics are poised to drive lower cost of service, higher efficiency, and optimized delivery.
However, realizing those benefits is challenging: what would a service organization need to do to easily Connect the Dots? What are the steps of digital transformation in field service? With numerous devices and data sources, how do you close all of the data silo gaps and utilize new technologies to enhance your field service center?
We will examine key decisions and best practices to leverage modern integration tools that will provide greater customer visibility and help deliver a more effective predictive maintenance strategy.
Proactive service – how to move from break-fix to proactive and even predictive service models
Redefining ‘service’ – how proactive use of data is revolutionizing the service industry
Moving forward – how the latest technologies including mobility, cloud, integration and big data are transforming field service management
Intelligent end-to-end field service
Who should attend:
Field Service managers
IT Business Analysts
IT and Data Support
“Ad Hoc” Integrators
Future of Field Service Management. IoT: Connecting the Dots Via Integration
The possibilities promised in taking full advantage of the new digital service environment are virtually limitless. Artificial intelligence, the Industrial Internet of Things, and machine communication are expected to reshape the way we view service and business as a whole well through 2025. In this ‘new normal’ speed of change and technological advancement, service leaders are faced with numerous challenges, but preparing and scaling their field teams for growth and success can be key among them.
Argyle Executive Forum, in partnership with ServiceMax from GE Digital is looking to bring together leading IT and finance executives to discuss these topics and more at our 2018 CIO/CFO Virtual Event: Preparing for the ‘New Normal’: Scaling Service Organizations in the Face of Rapid Change. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax from GE Digital as she outlines strategies used to effectively scale service organizations in order to prepare for this future.
Key topics Patrice will be discussing include:
• Technological advancement across organizations
• Strategies to overcome challenges faced by leading executives
• Scaling teams and analyzing growth potential
• Best practices for success with an ever changing IT landscape
2018 CIO/CFO Virtual Event -
Preparing for the 'New Normal': Scaling Service Organizations in the face of Rapid Change
Field service technicians are always on the move—making mobile devices a logical extension to their everyday tools. Field engineers, service managers, and executives need in-depth access to service delivery information and processes from any device, anytime, anywhere.
Join Gaurav Verma, Senior Product Marketing Manager, Neil Gallivan, Senior Staff Solution Architect, and Michael Lin, Senior Product Manager, to take a deep dive on the key mobile capabilities like locating inventory visually, doing work order debrief, checking entitlements and latest labor/part prices and capture digital signature. Learn how ServiceMax is pushing the boundaries on Digital transformation of field service to help you achieve field service outcomes like growing service revenue, increasing service efficiency and improving customer experience.
In the power-packed webinar, you will:
Discover how field service organizations can leverage mobility to improve service profitability, efficiency and customer experience
Appreciate the key qualities and capabilities that a great field service mobile solution should have
See a live demo of the latest ServiceMax field service mobile solution covering specific use cases in a day in a life of a technician
Know what ServiceMax envisions for the future roadmap of field service mobile solution
Grow Service Profitability and Deliver Better Customer Experience Through Mobility
According to Gartner Research, there will be 20.4 Billion connected devices by year 2020. While many have already connected their equipment or are in active planning stages, it is important to think through your IoT architecture and solution goals. These early decisions will drive your ability to achieve recurring and lasting benefits of Connected Field Service.
Join this webinar with Aaron Mieswinkel, Director of Architecture, and Anna Startseva, Product Marketing Lead, to learn about ServiceMax IoT integration architecture and how organizations are blending and mining data to deliver recurring value. Service organizations are able to switch to proactive and even predictive service models to guarantee customer outcomes—uninterrupted equipment uptime and exceptional customer experience.
This webinar will cover:
Achieving uninterrupted equipment uptime and customer experience objectives with Connected Field Service
ServiceMax IoT-agnostic solution and architecture
Strategies for implementing Connected Field Service
Strategies to enrich data from equipment with information from database and ServiceMax
Deep Dive on ServiceMax IoT Architecture and Data Strategies
In field service it’s all about the customers, and their experience is the measure of your success. To increase your geographical coverage, meet seasonal demand, or support specific types of work, you may need the help of third-party technicians. For all the goals you set out to achieve, partners are the direct line to your customers.
ServiceMax Partner Community addresses all requirements for managing contractors efficiently. You get real-time visibility into your contractors operations, can hold them accountable, and in turn empower them to deliver great service on your behalf.
Join us for a practically oriented webinar to
Learn about challenges, and benefits of leveraging third-party partners
Discover how ServiceMax Partner Community can help you manage contractors efficiently
See the product in action
Managing 3rd-Party Contractors with ServiceMax Partner Community
Global service organizations are challenged to think strategically when it comes to increasing revenue, profitability and customer experience. Join Patrice Eberline, Author and VP Global Customer Transformation at ServiceMax from GE Digital as she outlines the next step in the service transformation journey; Determining your service strategy.
During this webcast, Patrice will cover key topics such as:
Identifying and aligning priorities with the c-suite
Understanding and using key KPI’s to deliver profitability consistently
Developing a future ready field team
Driving Profitability & Utilization for your Service Organization: Determining Your Service Strategy
Join PwC and ServiceMax from GE Digital on Thursday, April 19th to learn about digital transformation in the oil and gas production operations. Oil and Gas operators face constant challenges in production operations. Challenges include but are not limited to lost/deferred production, operational inefficiencies, aged infrastructure, a changing workforce, and safety & compliance concerns.
Hear how Connected Field Service solutions from PwC and ServiceMax automate the end to end field operations & maintenance process from automatic work order creation from connected assets to real-time work order debriefs. Engineering and production teams are enabled with critical information to;
Enhance crew and asset performance: Digitize crew and asset history and monitoring helps detect and prevent under-performance with human and machine learning technologies
Increase field operations efficiency through improved asset uptime and reduced lost/deferred production: Mobile work order and real-time logistics management, across all fields, helps improve planning, monitoring, and processing of field work orders
Reduced risk of safety & compliance incidents: Integration with workforce management systems match the appropriate skills and certifications needed to successfully execute the work
63% of technicians say they need better access to knowledge base in the field. That’s why we are partnering with Infomill to deliver productivity and customer experience benefits by integrating a curated knowledge base with ServiceMax.
Servicing medical devices in the field is unlike any other field service. Human lives and wellness depend on medical equipment uptime. To deliver fast First-Time fix rates, your field engineers need to have a detailed knowledge of complex installed equipment, troubleshooting techniques, replacement parts and their availability. Failure to deliver excellent service and lack of adherence to FDA regulations can result in missed SLAs, frustrated customers, penalties and, ultimately, less business for your company.
Join this webinar to learn how your field service team can increase First-Time fix rates while improving customer satisfaction. You will hear Anna Startseva, Sr. Product Marketing Manager at ServiceMax and Bo Wandell, VP of Sales and Business Development at Infomill, discuss how a curated mobile knowledge base that is integrated with your field service and inventory management solution will help achieve and beat your field service KPIs. Topics will include:
How leading Medical Equipment Manufacturers and Distributors outperform the competition
How to achieve productivity and customer experience objectives with digital tools
How an integrated solution from ServiceMax and AnswersAnywhere from Infomill delivers the right equipment and inventory knowledge at the right time so your field engineers can deliver flawless service
Solution demo with AnswersAnywhere, a curated knowledge management solution and ServiceMax's new field inventory management features
Raise Field Service Productivity with an Integrated Knowledge and Inventory Solution
Delivering customer outcomes, not just regular maintenance and repair, is driving field service organizations to innovate. Customers are no longer willing to invest in expensive, complex equipment without assurances of a good return. This means equipment performance is at the center of any purchasing justification and service organizations are in a great position to ensure optimal performance. But optimal performance may be different depending on the customer and the product they need. In order to enable more customized care, service organizations need to employ different types of service strategies. They also need innovative ways to implement and execute them.
If you’re looking to deliver better customer outcomes through next-generation services, please join Tushar Sharma, Product Manager and Micki Collart, Sr. Product Marketing Manager at ServiceMax from GE Digital for a webinar on ServiceMax’s Proactive Maintenance capabilities.
In this Maxpert Webinar series event, you’ll learn:
How maintenance strategies are evolving
About the new technologies and specific ServiceMax functionality driving this evolution
And, unique ways to configure maintenance plans to enable tailored service
Build Your Outcomes-based Service Empire with Proactive Maintenance
Tuesday, March 13, 2018 - 9AM PT | 12PM ET | 5PM GMT
Parts and service leaders are finding themselves at a crossroads as IoT begins to appear on their radars. Merging complete inventory transparency and effective parts management is a challenge for many companies with robust field service operations.
Join Anna Startseva, Sr Product Marketing Manager at ServiceMax and Mike Landry, President at Barkawi and discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals. During this webinar we'll discuss:
The changing landscape of parts management in field service
How leading companies digitize parts management for improved operations today
How IoT insights will drive parts management optimization tomorrow
Lastly, Mike will introduce PartsMax, a Parts Delivery Optimization tool that creates tangible returns for service providers by increasing First Time Fix rate, creating higher inventory turns and optimizing technician utilization.
Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?
Join Sumair Dutta, Chief Customer Officer at thought-leader The Service Council, and ServiceMax from GE Digital’s Susan Tonkin as they each share the top 3 trends they see from each perspective – the market view and the “market leader” view.
The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018
Broken products, missing parts and messy returns can be a major drain on your profitability and strain your customer relationships, but they also represent a unique opportunity. A timely, hassle-free replacement or repair can strengthen customer loyalty, and quick turnarounds of refurbished products can positively impact your bottom line.
Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.
Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals. During this webinar we’ll discuss:
The changing landscape of parts management in field service
How leading companies digitize parts management for improved operations today
How IoT insights will drive parts management optimization for tomorrow
Improve Margins and Customer Retention with IoT in Parts Management