Hello and thank you for all who joined us for the Summer '17 Release Webinar! If you were unable to participate or would like a replay, please use this link to access the webinar recording. Our theme for the release was helping you improve customer experience with proactive maintenance. The webinar discusses and demonstrates key new features of Summer release:
Condition Based Maintenance that minimizes unplanned downtime by creating service requests from pre-defined attribute values (works off actual equipment usage)
Ranked Appointment Booking, a Schedule Optimization feature, that retrieves and ranks best appointment options based on desired business outcomes (restricted access feature)
Service organizations often fail to identify and address equipment issues until it is too late and equipment stops working. But customers today expect minimal unplanned downtime and immediate response.
How can service organizations deliver an excellent experience without compromising their cost structure?
Service equipment proactively by taking actual equipment usage and condition into consideration
Manage maintenance schedules so that just the right amount of service is delivered
Schedule service appointments at the optimal time for both your customers and your business
Please join us for our Summer ’17 release webinar to find out how ServiceMax can help you improve customer experience through proactive maintenance.
Here is a peek of the new benefits of ServiceMax Summer ’17:
You’ll be able to minimize unplanned downtime based on actual equipment conditions with Condition Based Maintenance
Your dispatchers and customer success associates will instantly decide on optimal times for new appointments and negotiate with customers more effectively
Your engineers will be able to work faster with enhancements to Checklists and our Field Service App
We appreciate you joining us for our Winter '17 Customer Preview. We hope that the presentation sparked some interest in new processes for scheduling, planned maintenance and installed base management.
In case you missed the webinar and registered for it, you should receive a copy of the recording via email within the next day or two. If you missed it, we have a recorded version Video Link : 1466.
Again, thanks for your time and we look forward to seeing you again for another product release soon.
Thanks to everyone who joined us on our ServiceMax Winter '17 preview webinar today. We have a recording of the preview for those of you who were not able to listen in. Please feel free to share with coworkers and join us again in spring for more new feature updates to ServiceMax!
Thanks for joining our ServiceMax Summer '16 customer webinar. If you did get a chance to stick around for all of it or need a refresher on all of the highlighted Summer '16 features, please take advantage of our recording.
And, if you're interested in upgrading, please contact your Support representative.
Thanks to all of our customer's who registered and attended our ServiceMax Winter '16 Release webinar. Here's a recording for those of you who couldn't attend. The presentation was re-recorded due to technical issues with our conference software and you can find the demo portion of the webinar here ( Demo Recording ). As well, we want to make sure all questions were answered during the call, since we were not able to retrieve the Q&A from the session. Please post any questions you may have here and we will make sure to get a response. Enjoy!