Webinars - Page 2

cancel
Showing results for 
Search instead for 
Did you mean: 

Webinars - Page 2

Employee
Employee
‎01-02-2018 11:46 AM

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Join Sumair Dutta, Chief Customer Officer at thought-leader The Service Council, and ServiceMax from GE Digital’s Susan Tonkin as they each share the top 3 trends they see from each perspective – the market view and the “market leader” view.

The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Thursday, January 11, 2018

9AM PT | 12PM ET

Register Now >

Presenters:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr. Product Marketing Manager

ServiceMax from GE Digital

sumair-datta-100.jpgSumair Datta

Chief Customer Officer

The Service Council

Read more
1 1 515
Employee
Employee
‎12-05-2017 03:21 PM

Broken products, missing parts and messy returns can be a major drain on your profitability and strain your customer relationships, but they also represent a unique opportunity. A timely, hassle-free replacement or repair can strengthen customer loyalty, and quick turnarounds of refurbished products can positively impact your bottom line.

Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.

Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals. During this webinar we’ll discuss:

  • The changing landscape of parts management in field service
  • How leading companies digitize parts management for improved operations today
  • How IoT insights will drive parts management optimization for tomorrow

Improve Margins and Customer Retention with IoT in Parts Management

Wednesday, December 13, 2017

10AM PT | 1PM ET

Register Now >

Presenters:

joe-kenny-100.jpgJoe Kenny

VP, Global Customer Transformation

ServiceMax from GE Digital

swetha-tupelly-100.jpgSwetha Tupelly

Product Manager

ServiceMax from GE Digital

Read more
2 1 1,159
Employee
Employee
‎11-29-2017 01:38 PM

Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.

Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.

Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.

Join Mark Homer, VP of Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they lead a panel discussing how to transform today’s technicians into the new service engineers of the future.

2017 CIO Virtual Event: The Field Service Engineer of the Future
Wednesday, December 6, 2017

10am PT | 1pm ET

Register Now >

mark-homer-100.jpgMark Homer

VP, Global Customer Transformation

ServiceMax from GE Digital

coen-jeukens-100.jpgCoen Jeukens

Director, Global Customer Transformation

ServiceMax from GE Digital

Read more
2 3 589
Employee
Employee
‎11-20-2017 11:19 AM

Very often market conditions force you to adapt your business processes, and not being able to digitize the new processes quickly and in a sustainable manner can be costly to your business. Or, your business may expand operations to newer plants or geographies, and these new locations have localized business workflow needs, the consistent execution of which can make or break the success of the operations.

In any of the above situations you will need a quick and sustainable methodology to efficiently roll out unique business workflows to desktop and mobile interfaces of your field service solution. If you can’t do this, you’re no longer competitive. This is where ServiceMax Service Flow Manager (SFM) can provide remarkable results. SFM offers an industry leading solution that is intuitive, flexible and scalable.

Join us to learn more how ServiceMax SFM provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

Read more
0 0 281
Employee
Employee
‎11-16-2017 12:47 PM

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins Susan Tonkin from ServiceMax in this webinar to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Topics covered:

  • Why investing in multiple solutions will product greater ROI
  • What role mobile data collection has in supporting improved effectiveness, including cost reduction and time delay removal
  • How rich data supports efficient operations management

Read more
1 0 432
Retired
‎11-15-2017 01:13 PM

Very often market conditions force you to adapt your business processes, and not being able to digitize the new processes quickly and in a sustainable manner can be costly to your business. Or, your business may expand operations to newer plants or geographies, and these new locations have localized business workflow needs, the consistent execution of which can make or break the success of the operations.

In any of the above situations you will need a quick and sustainable methodology to efficiently roll out unique business workflows to desktop and mobile interfaces of your field service solution. If you can’t do this, you’re no longer competitive. This is where ServiceMax Service Flow Manager (SFM) can provide remarkable results. SFM offers an industry leading solution that is intuitive, flexible and scalable.

Join us Thursday, Nov 16, 2017, 9AM PT | 12PM ET to learn more how ServiceMax SFM provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

Register through this link ServiceMax Webinar.

See you there!

Read more
2 1 667
Employee
Employee
‎10-26-2017 03:13 PM

Join us for an upcoming product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 13% and increased productivity by 18%.

Webinar Agenda:

  • ServiceMax Overview
  • ServiceMax Demo & Field-Ready Mobile
  • Q&A

Tuesday, November 14, 2017

10AM PT | 1PM ET | 6PM GMT

Register and reserve your seat >

Presented by:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr Product Marketing Manager

ServiceMax from GE Digital

Susan Tonkin

steve-mintz-100.jpgSteve Mintz

Principal Solution Architect

ServiceMax from GE Digital

Read more
1 0 387
Employee
Employee
‎10-25-2017 03:42 PM

The ability to leverage data from every part of a business has revolutionized the way services are delivered, allowing companies across industries to accomplish more with smarter, more streamlined workflows on leading mobile devices.

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins ServiceMax on Thursday, November 2nd at 10:00AM PT, to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Participants will learn:

  • Why investing in multiple solutions will produce greater ROI
  • What role mobile data collection has in supporting improved effectiveness, including cost reduction and time delay removal
  • How rich data supports efficient operations management

Thursday, November 2, 2017

10AM PT / 1PM ET

Register and reserve your seat now >

Presented by:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr Product Marketing Manager

ServiceMax from GE Digital

mike-kavanagh-100.jpgMike Kavanagh

VP of Partner Sales

ProntoForms

Read more
0 3 593
Employee
Employee
‎10-09-2017 12:01 PM

Industrial IoT and mobile solutions are radically transforming field service—helping companies minimize equipment downtime, increase technician productivity, and stay compliant.

By replacing pen and paper processes with digital field service management, our customers improve technician productivity by 18%, on average. They also raise worker satisfaction by empowering them with slick, modern tools that help get the job done on the first visit.

Join this 45-minute webinar to learn how ServiceMax helps mining companies raise productivity, uptime, and safety with an end-to-end field service management solution. The speakers will discuss how GE Digital’s ServiceMax compliments GE Digital’s Mine Asset Performance Management, and they will cover:

  • Scheduling and dispatch of the right technician/crew
  • Mobile application for asset information, knowledgebase, and collaboration
  • Digital audit trail for regulatory compliance
  • Solution demo

Thursday, October 19, 2017: 9AM PT / 12PM ET

Register and reserve your seat now >​

Presented By:

Kevin-Shikoluk-90.jpgKevin Shikoluk
Global Strategic Marketing Leader

GE Digital

anna-startseva-90.jpgAnna Startseva

Product Marketing Manager

ServiceMax from GE Digital

carlton-dsouza.pngCarlton D'Souza

Solutions Architect

ServiceMax from GE Digital

Read more
1 2 498
Employee
Employee
‎09-27-2017 03:49 PM

In a follow up to her previous book, “A Diamond in the Rough”, Patrice Eberline is releasing her next book, “Into the Diamond Mine: A Field Service Transformation Handbook for Executives.”

“Think Big, because service and the way you manage your service business will never be the same again.”

Looking beyond the basics of service and the impact that service can make on customer satisfaction, Patrice now takes a deeper look into the nature of true service transformation - what it looks like and what outcomes to expect from it.

Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down with Patrice to talk about her journey, thoughts and hopes for “Into the Diamond Mine”. During this live interactive webinar, you will learn:

  • What is Service Transformation and how do I begin the journey?
  • What roles do IoT, predictive analytics and technicians play in a Transformation?
  • What is the real and full value of a complete Service Transformation?

Thursday, October 5, 2017: 10AM PT / 1PM ET

Register and reserve your seat now >

Presented By:

John_Ragsdale_Headshot.jpg

John Ragsdale
VP Research, Technology and Social
TSIA

patrice-80x100.jpgPatrice Eberline
VP, Customer Transformation
ServiceMax from GE Digital

Read more
3 0 323
Employee
Employee
‎07-28-2017 09:00 AM

Hello and thank you for all who joined us for the Summer '17 Release Webinar! If you were unable to participate or would like a replay, please use this link to access the webinar recording. Our theme for the release was helping you improve customer experience with proactive maintenance. The webinar discusses and demonstrates key new features of Summer release:

  • Condition Based Maintenance that minimizes unplanned downtime by creating service requests from pre-defined attribute values (works off actual equipment usage)
  • Ranked Appointment Booking, a Schedule Optimization feature, that retrieves and ranks best appointment options based on desired business outcomes (restricted access feature)

Let us know what you think.

Best regards,

Anna

Read more
4 0 137
‎07-17-2017 03:29 PM

Tuesday, Dec. 6th
10:00AM PST | 1:00PM EST

KEEPING UP WITH THE PACE OF INNOVATION (SPOILER ALERT: UPGRADING IS ESSENTIAL)

Vintage wine, vintage cars...vintage ServiceMax??? Join us for a webinar to discuss the benefits of upgrading to the newest ServiceMax release and discover new tools & processes to see how you can continue to innovate within your company.

We'll be joined by ServiceMax customer Kathy Mountain, Project Manager of Operations at Audiology Systems, Inc. to hear how they handled upgrading a heavily customized initial implementation.

Register here ServiceMax Webinar

Read more
1 2 163
Employee
Employee
‎07-10-2017 10:47 PM

Summer-17-Release-580x280.jpg

Service organizations often fail to identify and address equipment issues until it is too late and equipment stops working. But customers today expect minimal unplanned downtime and immediate response.

How can service organizations deliver an excellent experience without compromising their cost structure?

  • Service equipment proactively by taking actual equipment usage and condition into consideration
  • Manage maintenance schedules so that just the right amount of service is delivered
  • Schedule service appointments at the optimal time for both your customers and your business

Please join us for our Summer ’17 release webinar to find out how ServiceMax can help you improve customer experience through proactive maintenance. 



Register for Webinar Button.png

Here is a peek of the new benefits of ServiceMax Summer ’17:

  • You’ll be able to minimize unplanned downtime based on actual equipment conditions with Condition Based Maintenance
  • Your dispatchers and customer success associates will instantly decide on optimal times for new appointments and negotiate with customers more effectively
  • Your engineers will be able to work faster with enhancements to Checklists and our Field Service App

Read more
1 4 230
Employee
Employee
‎06-29-2017 02:40 PM

blog_digital-transformation-a-mindset-and-a-journey-not-just-technology-840x420.jpg

I'm excited to share that on Monday, July 17th, I will be hosting a webinar with CFO.com at 11am PDT | 2pm ET. The synergies between connected devices, business applications, and the cloud are just a few topics we'll be discussing! To give you a little preview, I want to share my responses from an interview earlier this week with Nicole Guzzo and Deirdre Yee​. Check it out below!

Q: What’s the first step in a digital transformation?

A: The first step is getting a good understanding of where your organization is today with regard to “Digital Maturity.”

Q: What would you identify as the biggest obstacle to companies who want to go through a digital transformation?

A: The biggest obstacle for companies would be benchmarking their current position in the market against their peers.

Q: How does the customer experience change when companies start this transformation?

A: The experience changes because the customer is leaving old business processes behind and learning how to manage through new, digital, real-time data.  Think in terms of leaving a car behind and piloting a plane; there's more information, faster timing, and unfamiliar challenges. Organizational changes like this require dedication and the will to change.

Q: What's the primary motivator for companies who decide to invest in a digital transformation?

A: I often see organizations contending with old technology that is not supported. Or companies concerned with the need for better compliance and better data. The speed (or acceleration) of automated systems is increasing so rapidly that those that do not position themselves now for the digital transformation will be left behind in the very near future.

This will be a great webinar for CFOs and VPs of Finance!

Click here to register.

Read more
2 1 430
‎02-22-2017 05:52 PM

​Thanks for listening!

We appreciate you joining us for our Winter '17 Customer Preview. We hope that the presentation sparked some interest in new processes for scheduling, planned maintenance and installed base management.

In case you missed the webinar and registered for it, you should receive a copy of the recording via email within the next day or two. If you missed it, we have a recorded version Video Link : 1466.

Again, thanks for your time and we look forward to seeing you again for another product release soon.


Read more
1 2 239
‎02-22-2017 05:37 PM

Thanks to everyone who joined us on our ServiceMax Winter '17 preview webinar today. We have a recording of the preview for those of you who were not able to listen in. Please feel free to share with coworkers and join us again in spring for more new feature updates to ServiceMax!

Read more
3 0 199
Employee
Employee
‎12-29-2016 07:59 AM


Quale è la performance dei miei servizi di manutenzione? Come stanno contribuendo ai profitti aziendali? Quali sono le best practice di altre aziende? Dove dovrei investire per aumentare la redditività e supportare il business?

Se queste domande ricorrono spesso, ma non avete ancora le risposte giuste seguite questo webinar su come valutare la performance e la maturità del vostro dipartimento dei servizi di manutenzione e definire le aree di investimento per essere di successo nel campo del Field Service! ServiceMax ha ideato uno strumento chiamato “Maturity Matrix Assessment Tool”, è uno strumento di benchmarking vi guiderà attraverso 20 dimensioni ed elementi che contribuiscono a definire la maturità globale del vostro dipartimento dei servizi. Fornisce un report finale in base alle risposte date e all’autovalutazione soggettiva individuando cosi le aree di eccellenza che bisogna mantenere tali e i gap da colmare.

-------

Have you ever wondered how your service organisation performs against other service organizations? Would you like to better understand how to benchmark your service operations against best of breed organizations? In which areas should I invest to increase profitability and support business needs? If you are often asking yourself these questions, but no right answers yet you can watch this webinar on how evaluate performance and maturity of your field service department and define areas of investments to take your organization to the next level in field service success! ServiceMax ha developed, "Maturity Matrix Assessment Tool", a benchmarking tool will guide you through 20 separate service dimensions and elements contributing to the overall maturity of your service organization. You will get a report based on answers and self-evaluation, getting a clear view on best areas and gaps.

Read more
0 0 347
‎09-28-2016 02:45 PM

Thanks for joining our ServiceMax Summer '16 customer webinar. If you did get a chance to stick around for all of it or need a refresher on all of the highlighted Summer '16 features, please take advantage of our recording.

And, if you're interested in upgrading, please contact your Support representative.

Read more
3 0 119
‎05-16-2016 05:43 PM

Video Link : 1421

Click through to access videos, comment, like, or share!

Read more
1 0 65