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Webinars - Page 3

Webinars - Page 3

Employee
Employee
‎01-02-2018 11:46 AM

Field Service Management has been a market of change. What your organization did 5 years ago, or even last year, is being disrupted. Technologies as varied as mobile, wearables, big data, artificial intelligence, augmented reality, IoT, Cloud, 3D printing, digital twins, drones and robotics all have their applications in today’s field service delivery process. This, coupled with business model changes such as outcome based models and reliance upon 3rd party technicians, make for a complex landscape. But which disruptions will rise to the top this year?

Join Sumair Dutta, Chief Customer Officer at thought-leader The Service Council, and ServiceMax from GE Digital’s Susan Tonkin as they each share the top 3 trends they see from each perspective – the market view and the “market leader” view.

The Service Council and ServiceMax Predict the Top 3 Field Service Trends for 2018

Thursday, January 11, 2018

9AM PT | 12PM ET

Register Now >

Presenters:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr. Product Marketing Manager

ServiceMax from GE Digital

sumair-datta-100.jpgSumair Datta

Chief Customer Officer

The Service Council

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Employee
Employee
‎12-05-2017 03:21 PM

Broken products, missing parts and messy returns can be a major drain on your profitability and strain your customer relationships, but they also represent a unique opportunity. A timely, hassle-free replacement or repair can strengthen customer loyalty, and quick turnarounds of refurbished products can positively impact your bottom line.

Customers who leverage real-time data from IoT connected devices can also collect repair history, identify correct parts for a repair and make predictions of parts needed in the future, allowing them to plan ahead and optimize stocking levels.

Discover how leading companies are using IoT in parts management and discover new tools to achieve your margins and customer retention goals. During this webinar we’ll discuss:

  • The changing landscape of parts management in field service
  • How leading companies digitize parts management for improved operations today
  • How IoT insights will drive parts management optimization for tomorrow

Improve Margins and Customer Retention with IoT in Parts Management

Wednesday, December 13, 2017

10AM PT | 1PM ET

Register Now >

Presenters:

joe-kenny-100.jpgJoe Kenny

VP, Global Customer Transformation

ServiceMax from GE Digital

swetha-tupelly-100.jpgSwetha Tupelly

Product Manager

ServiceMax from GE Digital

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Employee
Employee
‎11-29-2017 01:38 PM

Field service is finally getting its due tech makeover with disruptive technologies from the Industrial Internet. Machine learning, Artificial Intelligence, and drones are changing field service today.

Improved management, delivery and monitoring is driving greater productivity, happier customers and increased revenue. While these advances are enabling outcome-based business models, there are still challenges that require thoughtful planning to solve – particularly in regards to skills.

Whether it’s data analytics, augmented reality or remote mentoring in the field, service technicians will need different skills than yesterday’s simple break/fix mentality. Analysts predict that service techs will need to focus more on customer outcomes because increased maintenance efficiency will lead to fewer face to face customer interactions.

Join Mark Homer, VP of Global Customer Transformation, and Coen Jeukens, Director of Global Customer Transformation as they lead a panel discussing how to transform today’s technicians into the new service engineers of the future.

2017 CIO Virtual Event: The Field Service Engineer of the Future
Wednesday, December 6, 2017

10am PT | 1pm ET

Register Now >

mark-homer-100.jpgMark Homer

VP, Global Customer Transformation

ServiceMax from GE Digital

coen-jeukens-100.jpgCoen Jeukens

Director, Global Customer Transformation

ServiceMax from GE Digital

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2 3 692
Employee
Employee
‎11-20-2017 11:19 AM

Very often market conditions force you to adapt your business processes, and not being able to digitize the new processes quickly and in a sustainable manner can be costly to your business. Or, your business may expand operations to newer plants or geographies, and these new locations have localized business workflow needs, the consistent execution of which can make or break the success of the operations.

In any of the above situations you will need a quick and sustainable methodology to efficiently roll out unique business workflows to desktop and mobile interfaces of your field service solution. If you can’t do this, you’re no longer competitive. This is where ServiceMax Service Flow Manager (SFM) can provide remarkable results. SFM offers an industry leading solution that is intuitive, flexible and scalable.

Join us to learn more how ServiceMax SFM provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

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Employee
Employee
‎11-16-2017 12:47 PM

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins Susan Tonkin from ServiceMax in this webinar to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Topics covered:

  • Why investing in multiple solutions will product greater ROI
  • What role mobile data collection has in supporting improved effectiveness, including cost reduction and time delay removal
  • How rich data supports efficient operations management

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1 0 541
Retired
Retired
‎11-15-2017 01:13 PM

Very often market conditions force you to adapt your business processes, and not being able to digitize the new processes quickly and in a sustainable manner can be costly to your business. Or, your business may expand operations to newer plants or geographies, and these new locations have localized business workflow needs, the consistent execution of which can make or break the success of the operations.

In any of the above situations you will need a quick and sustainable methodology to efficiently roll out unique business workflows to desktop and mobile interfaces of your field service solution. If you can’t do this, you’re no longer competitive. This is where ServiceMax Service Flow Manager (SFM) can provide remarkable results. SFM offers an industry leading solution that is intuitive, flexible and scalable.

Join us Thursday, Nov 16, 2017, 9AM PT | 12PM ET to learn more how ServiceMax SFM provides a powerful, future proof way to either deliver new or tailor existing business workflows, when you want them, on the device that you choose, whether or not you have a data connection.

Register through this link ServiceMax Webinar.

See you there!

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2 1 788
Employee
Employee
‎10-26-2017 03:13 PM

Join us for an upcoming product demo webinar to see ServiceMax in action! On average, our customers achieve an average increase in service revenue by 13% and increased productivity by 18%.

Webinar Agenda:

  • ServiceMax Overview
  • ServiceMax Demo & Field-Ready Mobile
  • Q&A

Tuesday, November 14, 2017

10AM PT | 1PM ET | 6PM GMT

Register and reserve your seat >

Presented by:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr Product Marketing Manager

ServiceMax from GE Digital

Susan Tonkin

steve-mintz-100.jpgSteve Mintz

Principal Solution Architect

ServiceMax from GE Digital

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Employee
Employee
‎10-25-2017 03:42 PM

The ability to leverage data from every part of a business has revolutionized the way services are delivered, allowing companies across industries to accomplish more with smarter, more streamlined workflows on leading mobile devices.

ProntoForms’ VP of Partner Sales, Mike Kavanagh, joins ServiceMax on Thursday, November 2nd at 10:00AM PT, to discuss the power of complementing a field service management system with ProntoForms’ advanced checklist solutions to add effective field user workflows and rich data collection across multiple business processes.

Participants will learn:

  • Why investing in multiple solutions will produce greater ROI
  • What role mobile data collection has in supporting improved effectiveness, including cost reduction and time delay removal
  • How rich data supports efficient operations management

Thursday, November 2, 2017

10AM PT / 1PM ET

Register and reserve your seat now >

Presented by:

Susan-Tonkin-Head-100.jpgSusan Tonkin

Sr Product Marketing Manager

ServiceMax from GE Digital

mike-kavanagh-100.jpgMike Kavanagh

VP of Partner Sales

ProntoForms

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Employee
Employee
‎10-09-2017 12:01 PM

Industrial IoT and mobile solutions are radically transforming field service—helping companies minimize equipment downtime, increase technician productivity, and stay compliant.

By replacing pen and paper processes with digital field service management, our customers improve technician productivity by 18%, on average. They also raise worker satisfaction by empowering them with slick, modern tools that help get the job done on the first visit.

Join this 45-minute webinar to learn how ServiceMax helps mining companies raise productivity, uptime, and safety with an end-to-end field service management solution. The speakers will discuss how GE Digital’s ServiceMax compliments GE Digital’s Mine Asset Performance Management, and they will cover:

  • Scheduling and dispatch of the right technician/crew
  • Mobile application for asset information, knowledgebase, and collaboration
  • Digital audit trail for regulatory compliance
  • Solution demo

Thursday, October 19, 2017: 9AM PT / 12PM ET

Register and reserve your seat now >​

Presented By:

Kevin-Shikoluk-90.jpgKevin Shikoluk
Global Strategic Marketing Leader

GE Digital

anna-startseva-90.jpgAnna Startseva

Product Marketing Manager

ServiceMax from GE Digital

carlton-dsouza.pngCarlton D'Souza

Solutions Architect

ServiceMax from GE Digital

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Employee
Employee
‎09-27-2017 03:49 PM

In a follow up to her previous book, “A Diamond in the Rough”, Patrice Eberline is releasing her next book, “Into the Diamond Mine: A Field Service Transformation Handbook for Executives.”

“Think Big, because service and the way you manage your service business will never be the same again.”

Looking beyond the basics of service and the impact that service can make on customer satisfaction, Patrice now takes a deeper look into the nature of true service transformation - what it looks like and what outcomes to expect from it.

Join John Ragsdale, VP Research, Technology and Social at TSIA, as he sits down with Patrice to talk about her journey, thoughts and hopes for “Into the Diamond Mine”. During this live interactive webinar, you will learn:

  • What is Service Transformation and how do I begin the journey?
  • What roles do IoT, predictive analytics and technicians play in a Transformation?
  • What is the real and full value of a complete Service Transformation?

Thursday, October 5, 2017: 10AM PT / 1PM ET

Register and reserve your seat now >

Presented By:

John_Ragsdale_Headshot.jpg

John Ragsdale
VP Research, Technology and Social
TSIA

patrice-80x100.jpgPatrice Eberline
VP, Customer Transformation
ServiceMax from GE Digital

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