some of my customer allows double booking. On dispatch console it's not easy to see all work orders at a time if technician is double booked. it would be helpful to see work orders below each other instead of just one line with the red border. there is no control, to show the work order with longest duration in the background and those with shortest duration on top.
In addition it would be helpful to have the option of an "break" in the work order. Means if I have a longterm work order and a high prio break fix will be dispatched. An "auto break" will be nice to have, so that the longterm work order will be interrupted and new re-scheduling is necessary.
What is the underlying problem do you intend to solve with this idea?
more flexibility for the customer and easier handling of work orders within the dispatch console
How is the problem being addressed today, if at all?