Ability to Assign Rules in Technician View to Other Users

Ability to Assign Rules in Technician View to Other Users

We would like to have the ability to share/assign Technician View rules in the Dispatch console. These rules change the colors of the Work Orders in the technician view of the dispatch console depending on the current status of the Work Order. It is important to keep this standard across the organization for all dispatchers, so they know what to expect and can act appropriately. For example, if the technician rejects a WO it will show up as Red and the dispatcher should know that it needs to be rescheduled. However, these have to be created manually for by each user for their own account. I suggest these rules are able to be assigned to a group of users/set of profiles so they can be easily distributed to the appropriate users.

What is the underlying problem do you intend to solve with this idea?
na
How is the problem being addressed today, if at all?
na
Product Area?
Communities Reporting & Analytics Returns Management & Depot Repair
What version of ServiceMax are you on?
Summer 16
2 Comments
Employee
Employee

Can you check if Deploy Settings feature in Dispatch Console, which is available for Super Dispatchers, meets your business requirement? From Summer 15 release of ServiceMax, you can deploy only selecte setting(s) or group(s) of settings. This helps push only the required user settings and preserve the other personalisations of dispatchers.

For more details, please refer to online help section How to Use Status Bar - Deploy under the top-level section Dispatch Console.

Product Team
Product Team

Hi Stuart - Please let us know if Meenakshi's reply works for you.